Service Manager at Apollo Plumbing and Rooter

Marysville, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

110000.0

Posted On

23 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team-Building, Coaching, Organizational Skills, Multitasking, Problem-Solving, Communication Skills, Plumbing Operations, Customer Satisfaction, Scheduling, Dispatching, Job Progress Monitoring, Customer Feedback, Technician Performance Metrics, Professionalism, Quality Service

Industry

Consumer Services

Description

Service Manager – Plumbing Location: Marysville, Washington Are you a strong leader with a background in plumbing operations? We are hiring a Service Manager to lead our plumbing service team, optimize daily operations, and ensure our customers receive outstanding service every time. Who We Are We are a trusted, customer-first plumbing company serving Snohomish County and the surrounding areas. We pride ourselves on professionalism, teamwork, and delivering quality service with a personal touch. We’re seeking a Service Manager who is passionate about the trade and committed to building a high-performance team. What We Offer Competitive salary, $80-110K + Bonus Medical, Dental, Vision & Life Insurance 401k with company match Paid holidays and vacation Paid training and leadership development Incentive and bonus programs Opportunities for advancement in a growing company What You’ll Do Oversee the daily operations of the plumbing service department Lead, support, and mentor technicians to maximize performance, efficiency, and customer satisfaction Manage scheduling and dispatching to ensure timely, efficient job completion Monitor job progress, customer feedback, and technician performance metrics Maintain a high standard of professionalism and quality across all service calls Work closely with dispatchers and office staff to streamline communication and workflow Resolve escalated customer issues and ensure positive service experiences Help shape a culture of accountability, growth, and excellence Requirements High school diploma or GED required; plumbing licenses or certifications are a plus Prior leadership or management experience in a plumbing or skilled trades environment In-depth understanding of residential plumbing systems, services, and best practices Strong leadership, team-building, and coaching abilities Excellent organizational, multitasking, and problem-solving skills High level of computer literacy, including service software and scheduling tools Outstanding communication skills, both written and verbal A proactive, solution-oriented mindset Benefits If you're ready to step into a key leadership role at a respected, growing plumbing company, we want to hear from you. Join our team and help us continue delivering service that goes above and beyond! We are an equal opportunity employer.

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Responsibilities

Oversee the daily operations of the plumbing service department and lead, support, and mentor technicians to maximize performance and customer satisfaction. Manage scheduling and dispatching to ensure timely job completion and resolve escalated customer issues.