Service Manager at ASM

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Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service Management, Customer Satisfaction, P&L Management, Project Management, Leadership, Interpersonal Skills, Communication, SAP Proficiency, Time Management, Account Management, Service Procedures, Safety Culture, Team Development, Strategic Planning, Revenue Forecasting, Technical Knowledge

Industry

Computers and Electronics Manufacturing

Description

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job Title: Service Manager Location: Higashi Hiroshima, Japan Industry: Semiconductor Capital Equipment General Responsibilities The Service Manager is responsible for overseeing all customer service activities related to ASM products installed within the assigned region. This includes managing equipment installation, qualification, and ongoing service support for ALD, PEALD, CVD, PECVD, and EPI systems. The role also includes ownership of regional spare parts depots and consignment inventory levels. The Service Manager is accountable for achieving financial targets for both service and spares businesses and for leading and developing a high-performing team of Field Service Engineers (FSEs). Objectives Stay informed on account goals, roadmaps, financial performance, personnel matters, and customer/supplier concerns. Motivate and guide team members to deliver high-quality work within budget and schedule. Continuously measure performance and implement corrective actions as needed. Provide regular updates on progress, challenges, and opportunities to the Account Director. Build a professional service organization aligned with ASM and customer expectations. Improve organizational structure and standardize service procedures. Create optimal conditions for product support, including tools and documentation. Provide feedback to product teams to enhance maintainability and uptime. Develop and implement new processes and reporting structures. Specific Duties Foster a “Safety and Quality First” culture while meeting customer service goals. Engage early in new product development to ensure FSE readiness for product launches. Advise site personnel on routine and complex service tasks. Schedule resources and manage service jobs to timely completion. Ensure compliance with all support-related contractual obligations. Collaborate with Sales to close Spares and Service contracts. Interface with senior-level customers and internal stakeholders. Contribute to departmental policy decisions and strategic planning. Drive customer satisfaction and FSE utilization. Lead people management across departments, including career development and annual reviews. Manage FSEs and group leaders to maximize performance and job satisfaction. Enforce adherence to service policies (e.g., Service Bulletins, FSM usage, time reporting). Promote use of online documentation to support continuous improvement. Plan and organize team activities and schedules. Coordinate with other departments to align service efforts. Define annual goals for FSEs to support account objectives. Education Requirements Bachelor’s degree or higher in Engineering or a related technical field. Experience Requirements 5–10 years of experience in Field Service Management, preferably in the semiconductor capital equipment industry. Skills & Competencies Business-level proficiency in both Japanese and English. Strong interpersonal and influence skills with senior management. Experience in P&L management and business operations. Deep understanding of customer satisfaction and account management in a service environment. Knowledge of ASM technologies and semiconductor industry applications. Excellent project and time management skills. Strong verbal and written communication abilities. Proven leadership and people management experience. Experience in revenue forecasting. Proficiency in SAP. Apply today to be part of what’s next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Responsibilities

The Service Manager oversees all customer service activities related to ASM products in the assigned region, including equipment installation and ongoing service support. They are accountable for achieving financial targets and leading a high-performing team of Field Service Engineers.