About the role

As Service Manager, you will take ownership of the day-to-day performance of the Service Department, ensuring the workshop operates efficiently while delivering an exceptional experience for our customers. This is a hands-on leadership role with a strong focus on people, productivity, efficiency, customer experience and profitability. Reporting to the Fixed Operations Manager, you will lead, develop and drive the performance of a busy dealership Service Department.

Key responsibilities

• Leading, supporting and developing our Service Advisors, Workshop Manager and Technicians
• Driving workshop productivity, efficiency and labour recovery
• Monitoring and managing daily KPIs, WIP and open Repair Orders
• Maximising department profitability and identifying opportunities for improvement
• Maintaining high standards of customer service and CSI performance
• Managing workflow and workshop capacity to maximise available labour
• Ensuring warranty processes and manufacturer requirements are met
• Coaching and developing team members to achieve individual and department targets
• Building a strong culture of accountability, teamwork and continuous improvement
• Working closely with the Fixed Operations Manager and other department leaders to achieve broader dealership objectives

About you

• Previous experience as a Service Manager, Aftersales Manager or Fixed Operations Manager within the automotive industry
• Demonstrated success improving workshop productivity, efficiency and profitability
• Strong leadership and people-management skills
• The ability to coach, motivate and hold a team accountable
• Strong commercial and financial acumen
• A solid understanding of dealership service KPIs and workshop operations
• Excellent communication and customer service skills
• Experience within a franchised dealership environment
• A proactive, solutions-focused approach to managing challenges and improving processes

Benefits

• Attractive salary package, negotiable based on experience
• Fully maintained company vehicle and fuel
• Uncapped performance-based bonus structure
• Ongoing manufacturer and leadership training
• Modern facilities and strong manufacturer support
• Real career progression within a growing Tasmanian automotive group
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