QUALIFICATIONS

• Strong leadership and team management skills, with a proven ability to motivate and develop high-performing teams.
• Exceptional customer service skills with a track record of building and maintaining relationships with clients and key stakeholders.
• Strong experience in managing budgets, financial performance, and cost-control measures within a service department.
• Good verbal and written communication skills, with the ability to collaborate effectively with internal and external teams.
• Solid understand of the heavy equipment or construction machinery industry, particularly in service operations and maintenance.

EXPERIENCE

• Minimum of 8 years of experience in service management, with at least 5 years within the heavy equipment or construction machinery industry.

• Focus on the supports to Sunward Canada dealers and customers.
• Visit and develop strong relationships with dealers and customers.
• Using various strategies and tools to provide effective solutions to dealers’ and customers’ concerns, providing technical support to them.
• Responsible for handling warranty cases of Sunward Canada products.
• Communicating with dealers, spare parts team, sales team and workshop team etc. to ensure that services and parts are delivered effectively.
• Providing product training and service training for dealers and customers.
• Collecting feedback and suggestions from dealers and customers, working with Sunward team to improve the machines.
• Complete other related tasks arranged by the General Manager of Sunward Canada.