We are seeking a highly skilled and proactive Service Manager/Specialist to oversee and manage the repair and service operations of our products (electro-mechanical devices). This hands-on role requires a leader who is as comfortable with managing a team as they are with personally addressing and resolving technical challenges.
The ideal candidate will have a strong background in electronics, and mechanics issue analysis (orientation in FW/SW is big advantage), combined with excellent organizational and communication skills to ensure seamless service delivery.

REQUIREMENTS:

• Several years experience in service management or a similar role.
• Strong technical background in HW (Electronics, mechanics, …)
• Excellent leadership and team management skills.
• Fluent English and Czech
• Exceptional customer service and communication abilities.
• Strong analytical, time management and problem-

Service Operations Management:

• Supervise and coordinate all service and repair activities.
• Develop and implement service protocols and quality standards.
• Monitor and improve service KPIs, including turnaround time and customer satisfaction.

Technical Proficiency:

• Perform troubleshooting and ensure repairs of hardware, electronic components, and mechanical systems.
• Diagnose and resolve software issues, including system errors, firmware updates, and network configurations.
• Provide advanced technical support for escalated issues.

Team Mentoring:

• Train, mentor, and guide a team of service technicians worldwide (the technicians are led by local managers but methodologically will be led by you)
• Allocate tasks and ensure adherence to timelines and quality standards.

Customer Interaction:

• Interface with customers to understand service needs and provide updates.
• Ensure customer satisfaction by delivering high-quality solutions in a timely manner.
• Business trips to the customers’ locations about 2 weeks per quarter (Europe + Israel mostly)

Inventory & Documentation:

• Manage inventory of tools, spare parts, and other resources required for service operations.
• Maintain detailed records of service activities, including diagnostics, repairs, and customer feedback.

Continuous Improvement:

• Stay updated with the latest trends in hardware, software, and electronics technologies.
• Identify opportunities for process enhancements and drive their implementation.