Service Manager at Betts Company

Fresno, California, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care, Team Leadership, Workflow Management, Quality Control, Budget Management, Mentoring, Time Management, Problem Solving, Communication, Collaboration, Technical Skills, Safety Standards, Customer Satisfaction, Continuous Improvement, Parts Estimation, Sales Support

Industry

Vehicle Repair and Maintenance

Description

Description Join a Legacy. Lead the Future. Betts Truck Parts and Service has been keeping trucks rolling for more than 150 years — and we’re just getting started! We’re looking for an energetic, people-focused Service Manager to lead our Fresno team. If you’re passionate about customer care, take pride in getting the job done right, and love working with a tight-knit crew that treats you like family, we want to meet you. What You’ll Do As our Service Manager, you’ll be the heartbeat of the shop; guiding technicians, managing workflow, and making sure every repair leaves our customers confident and satisfied. You’ll oversee day-to-day operations and ensure every truck that rolls out of our shop does so in peak condition. Your daily impact: Lead and motivate a talented team of technicians — setting the standard for professionalism, safety, and quality. Collaborate across departments to hit company Top Level Metrics (TLM) and drive business success. Diagnose issues through tests, inspections, and customer input — then clearly explain repair needs and solutions to customers. Create accurate estimates for parts and labor, ensuring transparency and trust. Maintain shop efficiency, cleanliness, and equipment — and make purchase decisions within company guidelines. Oversee Quality Control for all service work to guarantee repairs are done right the first time. Partner with the Parts Department and Sales Team to support customers and grow the business. Occasionally join the Sales Team for fleet calls — showing customers that Betts is always in their corner. Who You’ll Lead You’ll directly supervise our Service Department team — mentoring, training, and inspiring them to deliver their best. Your leadership will help shape a positive, customer-first culture where everyone feels valued and motivated. You’ll handle: Interviewing, hiring, and onboarding new team members Scheduling and assigning work Coaching and performance reviews Recognizing achievements and addressing challenges Promoting teamwork, accountability, and “The Betts Way” Why Betts? We’re a family-owned company with over a century of trust and craftsmanship behind our name. At Betts, you’re not just taking a job — you’re joining a team built on pride, integrity, and a shared drive for excellence. We offer: Competitive compensation + bonus opportunities Comprehensive health benefits Paid vacation and holidays Career growth and ongoing training A supportive environment that feels like family Ready to steer your career toward success? Apply today and become part of a team that’s been keeping trucks, and careers, moving forward since 1868. Requirements What You’ll Bring 2+ years of experience in the heavy-duty truck or automotive service industry A valid driver’s license Strong multitasking and time-management skills A passion for mentoring others and leading by example A focus on customer satisfaction and continuous improvement The ability to analyze financials, manage budgets, and plan effectively Tech comfort: you can navigate email, browse the web, and use Microsoft Word and Excel

Responsibilities

As a Service Manager, you will guide technicians, manage workflow, and ensure customer satisfaction with every repair. You will oversee daily operations and maintain shop efficiency while fostering a positive team culture.