Service Manager at Blanchard Equipment Company, Inc

Hampton, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Management, Financial Principles, Microsoft Office, Communication, Recruiting, Staffing, Employee Development, Service Operations, Marketing, Process Optimization, Turf Equipment Knowledge, Work Order Review, Expense Control, Job Scheduling, Event Coordination

Industry

Manufacturing

Description

Position Specifics: Department: Service Reports to: Corporate Service Manager Supervises: Service Clerks/Writers, Service Technicians, Setup Technicians, Ag Tech Students and other service employees Purpose: Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. Responsibilities: Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals Coordinates customer clinics, field days, and related promotional events Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing and ensures all billing follows the company’s internal and external credit policies. Ensures all departmental tools, equipment, and vehicles are in good working order Manages recruiting, staffing and employee development activities for employees reporting to this position Communicates to Corporate Service Manager on location facility needs and improvements related to service. Cooperates in efforts to keep the location yard mowed and maintained by making service personnel available to move machinery and maintain the yard appearance. Works collaboratively with sales and parts department in the Customer Account Management (CAM) strategies and providing excellent customer service. Experience, Education, Skills and Knowledge: Experience managing others preferred Knowledge of Turf and Handheld Equipment preferred Ability to use standard desktop load applications such as Microsoft Office and internet functions Ability to write and speak effectively to individuals and groups Basic understanding of financial principles relative to Service Department operations Ability to analyze and interpret internal reports Excellent customer service skills High School Diploma or equivalent experience

Responsibilities

The Service Manager is responsible for managing service operations to maximize return on investment and ensure customer satisfaction. This includes developing departmental goals, coordinating events, and overseeing employee performance.