JOB DESCRIPTION:

Job Title: Service Manager
Location: In-office | Eagan, MN

POSITION OVERVIEW:

We are looking for a hands-on, client-focused Service Manager to lead our service desk team and ensure the delivery of high-quality, responsive support to our customers. This role will oversee day-to-day service operations, drive process improvement initiatives, and collaborate closely with sales, projects, and finance to ensure seamless client experiences. The ideal candidate is both a strong leader and a detail-oriented operator who thrives in a dynamic environment.

THIS ROLE IS IDEAL FOR:

• A leader passionate about developing people and building high-performing teams
• Someone who thrives in a fast-paced, client-centered environment
• A problem-solver who seeks continuous improvement in systems and processes
• An individual aligned with Blue Net’s values of integrity, respect, curiosity, and teamwork