Service Manager at Bosch Group

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Warranty Management, Lean Manufacturing, 8D Problem Solving, Root Cause Analysis, ISO 9001, ISO 14001, MRP Systems, Quality Management Systems, Customer Relationship Management, PPAP, ISIR, Technical Communication, Project Management, Decision Making, Organizational Skills, Mechanical Engineering

Industry

Software Development

Description

Company Description HydraForce, operating from our purpose-built facility in Birmingham, UK, is a global designer and manufacturer of motion control systems and the world’s leading manufacturer of hydraulic cartridge valves and custom hydraulic integrated circuits, as well as electronic controls for a variety of off-highway industries Bosch Rexroth and HydraForce bring together two world-class leaders in hydraulic motion control. By combining our strengths, we've broadened our hydraulics offering to deliver the world's highest quality hydraulic control solutions to more OEMs across the globe. Together, we are expanding the possibilities of hydraulic control technology to provide innovative and reliable solutions. Job Description Provide management and guidance to the Warranty Department to ensure the RMA response targets are achieved. Develop and maintain effective relationships with Manufacturing & Production Engineers, Supply Management personnel, Quality and Warranty claims departments Carry out regular visits to customer production facilities for discussions with Manufacturing & Production engineers; provide prompt and effective resolution to recurring production issues. Provide suggestions and steps involved for solutions to ongoing production issues including possible design modifications and cost reduction opportunities as appropriate. Define priority of claims to be handled to satisfy customers in the best possible way Assist with transition of parts between prototype and production phase at the customer as required Participate, as required, in customer print reviews and approval Participate in Production Readiness Reviews Support PMI activities for Service (Warranty) harmonization Supply Management: Review quality and delivery non-conformances. Monitor and negotiate various quality metrics, for supplier performance. To support Supplier Quality & Warranty Engineers and act as facilitator for quality issues at both at customer and HydraForce by: Understanding and communicating quality requirements in accordance with the customer supplier quality manual Assist in resolving PPAP/ISIR questions Assist with returns and RGA reports to customer for line rejects, ensuring root cause analysis has been completed, using appropriate OEM problem solving techniques and/or HydraForce 8D process (TOPS), to eliminate reoccurrences Work with internal departments to develop accurate, timely resolution and closure of quality issues identified by the customer. Provide timely identification of warranty trends and prioritize efforts into reducing warranty costs Participate in creating design solutions to address warranty issues Perform warranty reviews with OEM SQA Engineer’s where required Ensure a timely and effective financial closure of claims Act as a champion for warranty projects initiated by the customer that require Application or Design Engineering support Works with both the OEM customer and HydraForce Sales departments in coordinating and supporting warranty agreements Qualifications Qualifications & experience A minimum HNC / HND in a mechanical engineering discipline is essential, with proven experience in a similar role Comprehensive understanding of lean manufacturing and quality tools such as 8D, TOPS, RCA Experienced in QMS and fully conversant with ISO 14001 & ISO 9001 Demonstrable experience in a similar position Computer literate, with sound knowledge of Microsoft packages, experienced in use of MRP and Quality Control systems Manage, co-ordinate and oversee effective implementation of the departmental quality, environmental, health & safety needs to ensure compliance to the documented management system Skills Customer focused, able to build quality related relationships at senior levels Excellent communication skills with the ability to express ideas, share technical information and communicate at all levels, both verbally and in writing A high degree of self-motivation, commitment and the ability to work unsupervised Ability to tackle problems creatively and achieve desired outcome in an efficient and cost effective manner Excellent organisational skills, with the ability to prioritise a number of activities, be able to define problems, collect data, establish facts, and draw valid conclusions Able to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues Additional Information Why Bosch Rexroth? A range of benefits are available including employee discounts, various sports and health opportunities, on-site parking You will be required to evidence your right to work in the UK, as we are unable to sponsor the employment of international workers in this role. International applicants would not be provided with a Skilled Worker visa for this role and will only be able to take up this role if they can demonstrate an alternative right to work in the UK You will be required to evidence your right to work in the UK, as we are unable to sponsor the employment of international workers in this role. Legal Entity: Bosch Rexroth Ltd.

Responsibilities

Manage the Warranty Department to achieve RMA targets and resolve recurring production issues through collaboration with engineers and customers. Oversee supplier quality metrics and lead root cause analysis to reduce warranty costs and improve product design.