Job Introduction:
The Brindley Group are currently recruiting for a Service Manager to join the team at their busy multi-franchise site based on Delta Way in Cannock.
Are you an enthusiastic, motivated person with great people skills looking for the next stage of your career?
Then we’d love to hear from you! Take the wheel of your career and join the Brindley Group as our next Service Manager.
We’re excited to welcome someone who’s ready to make a difference!

What We’re Looking For:

• Proven Experience in the Motor Trade: Previous experience as a Service Manager or a similar role in the motor trade is essential.
• Strong Leadership Skills: Ability to motivate and manage a diverse team effectively.
• Customer-Focused Approach: A commitment to delivering outstanding customer service.
• Commercial Acumen: Solid understanding of financial performance metrics and the ability to achieve targets.
• Technical Knowledge: Understanding of vehicle repairs, servicing, and warranty processes.
• Organizational Skills: Strong multitasking abilities and attention to detail.
• IT Proficiency: Competence with service management software and MS Office.

Your Qualifications:

• Previous experience in the motor trade is essential.
• A full UK driving license.
• NVQ Level 3 or equivalent qualification in motor vehicle maintenance (preferred).
• Experience managing or supervising within a franchised dealership environment is advantageous.

Key Job Competencies:Leads the Service Team

• Ensures all members of the Service team understand their role and monitors performance against agreed customer service targets.
• Leads the team by personally demonstrating and encouraging the skills and behaviours associated with a Customer First philosophy.
• Ensures that the Service team work closely with colleagues in Sales and Administration to deliver excellent customer service.
• Manages performance to achieve key targets and deliver continuous improvement.

WORKS AS A FULL MEMBER OF THE CENTRE TEAM

• Works with colleagues on other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff).
• Acts as a full member of the dealership’s management team to take the business forward.
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
  If you have the experience and skills we’re looking for and are ready to take the next step in your career, we want to hear from you!
  Job Types: Full-time, Permanent
  Pay: Up to £45,000.00 per year

Benefits:

• Company pension
• Employee discount
• Life insurance

Experience:

• Strong Leadership : 2 years (required)
• Technical Knowledge:: 2 years (required)
• Service Manager or similar role : 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

Please refer the Job description for details