Service Manager - Brisbane at Sime Darby

, , -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Service Operations Management, Customer Service, Safety Culture, Financial Management, Team Development, Quality Service Delivery, Workflow Optimization, Work In Progress Management, Continuous Improvement, Compliance Reporting, Microsoft Dynamics AX, Caterpillar Products Expertise, Heavy Mining Experience, Construction Industry Experience, Power BI

Industry

IT Services and IT Consulting

Description

Company : Hastings Deering (Australia) Ltd Lead the team that keeps Brisbane’s biggest machines moving. Become our next Service Manager at Hastings Deering. We’re searching for an experienced and people-focused Service Manager to lead, inspire and support our high performing and award winning team in our Brisbane Service Department. This is a Permanent Monday to Friday role. Who are we and why work with us? Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia. When you join our Brisbane team, you’ll enjoy: Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security. A Highly Experienced Leadership Team – Join a team where your supervisors are well established. With nearly 100 years of combined experience working with Hastings Deering reporting to you, this team is set up to succeed. On-going Training & Career Development – Access to technical training, mentoring, leadership development and a clear pathway to grow your career. Long-Term Opportunity– Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career. Commitment to Innovation & Improvement – We invest in continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry. Global Opportunities – Access to growth opportunities at a regional, national, and international level through our global Sime network. Health, Safety & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance. A Strong Team Culture – Join a tight-knit team where collaboration thrives, with regular staying connected lunches, team BBQs, and an active social group that fosters a positive and engaging work environment. What You’ll Be Doing As our Service Manager, you’ll lead daily operations and keep our workshop and field service teams performing at their best. Your responsibilities include: Lead workshop & field service operations - overseeing technicians, scheduling, workflow and job prioritisation. Drive exceptional customer service - build strong relationships and ensure issues are resolved quickly and professionally. Champion safety - embed a strong safety culture and uphold zero‑harm standards. Manage financial performance - oversee labour efficiency, cost control and profitable service outcomes. Develop your team - coach, mentor and uplift technicians and supervisors to enhance capability and performance. Ensure high-quality service delivery - set repair standards, review jobs and minimise rework. Optimise workflow planning - schedule jobs effectively, manage resources and reduce turnaround times. Manage Work in Progress (WIP) - monitor job progress and keep WIP days tightly controlled. Foster continuous improvement- identify bottlenecks and implement process and customer experience improvements. Work collaboratively across the business - partner with parts, sales, engineering, technology, field service and customers to ensure seamless service delivery. Ensure accurate compliance & reporting - manage documentation, labour hours and invoicing using Microsoft Dynamics AX and HD digital systems. What You’ll Bring We’re looking for someone who brings a strong mix of technical understanding and leadership capability. Trade qualified or highly experienced leader - with a background managing large teams. Technical expertise - in Caterpillar products and strong understanding of service operations. Industry experience - in frontline service within heavy mining or construction. Systems proficiency - with Microsoft Dynamics AX and Power BI. Financial acumen - able to manage budgets, P&L performance and capital expenditure. Safety‑first mindset - aligned with our value of Care for All. Customer‑centric communicator - who understands sales, marketing and brand value. Calm under pressure - able to perform in a fast‑paced environment with competing priorities. Ready to Apply? If you’re looking to grow your career with a major OEM and lead a team that truly makes a difference - we’d love to hear from you. 📌 Apply Now – click the button below. 📞 Enquiries: 1300 071 618 👤 Contact: Alex Kostowski – Talent Acquisition Partner SEQ Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process. Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia. To explore exciting career opportunities in our Motors operations in Australia, click the link below: Sime Motors Australia Career Site

Responsibilities

The Service Manager will lead daily operations for workshop and field service teams, overseeing technicians, scheduling, and workflow prioritization to maintain high performance. Key duties include driving exceptional customer service, championing safety standards, managing financial performance, and developing team capabilities.