Service Manager at British Council

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supplier Management, Performance Reviews, Negotiations, Service Improvement, Crisis Management, Operational Relationships, ITIL V4, Service Desk Management, Executive Relationship Management, Benchmarking, Data Analysis, Collaboration, Continuous Improvement, Governance, Commercial Value, Knowledge Sharing

Industry

Non-profit Organizations

Description

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. Establishes a framework for supplier governance and to monitor the service provided and deliver commercial value from contracts. Support Supplier Management in supplier performance reviews and negotiations. Manages remediation action as needed to ensure suppliers maintain services to meet contractual, financial and performance obligations Performs benchmarking and makes use of supplier performance data to ensure that performance is adequately monitored and regularly reviewed. Supports the Service Leads in managing implementation of supplier service improvement actions. Provide guidance to the business and other D&T teams in working with the suppliers to ensure adherence to contracts and standards. Support wider organisational change on working practices with a supplier. Drive delivery by third party suppliers to achieve the service levels agreed with the organisation and continual improvement on these service levels. Foster a collaborative and inclusive culture with suppliers, promoting knowledge sharing, innovation, and continuous improvement. Lead operations of Retained Service Desk for Out Of Scope Countries. Overall responsibility for managing suppliers throughout their entire lifecycle Ensures the establishment of maintenance of operational and business methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency. Overall responsibility with suppliers for ensuring the high level elements required to maintain and restore the services managed are known and in place in the event of a crisis. Govern the suppliers service management. Manages suppliers to meet key performance indicators and agreed targets. Manages the operational relationships between suppliers and ensures potential disputes or conflicts are raised and resolved. Minimum/essential Operational supplier management in a complex global IT environment Executive level relationship management of internal stakeholders and external suppliers Minimum/essential A proven track record of managing supplier relationships in a complex global IT environment. IT market expertise with a good knowledge of suppliers and the competitive environment they operate in. Experience in service desk management Minimum/essential Degree qualified or equivalent experience. ITIL V4 Intermidiate

Responsibilities

The Service Manager establishes a framework for supplier governance and monitors service delivery to ensure compliance with contracts. They manage supplier performance, drive service improvements, and foster collaborative relationships with suppliers.