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Service Manager - C12 - TUCSON at Citi

Tucson, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Performance Evaluation, Leadership Development, Employee Development, Customer Service Techniques, Organizational Change, Process Improvement, Recruitment, Coaching, Communication Skills, Relationship Management, Project Management, Call Center Management, Bank Products Knowledge, Mentorship, Innovation, Succession Planning

Industry

Financial Services

Description

Resolve issues that include uncommon and complex situations with significant organizational impact Evaluate team's performance and make recommendations for pay increases, promotions, terminations, hiring etc. Develop leaders by providing guidance and mentorship in conjunction with succession planning Develop employees and their skill sets to expand each team's capabilities and provide growth opportunities Recommend new work procedures and contribute to the development of new customer service techniques, models and plans Drive organizational change through innovation and process improvement, eliminating friction points for team Achieve team performance excellence to ensure high quality and high volume productivity Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. 5-8 years of relevant experience Intermediate to senior level experience in a related role with commensurate people management experience Call Center management experience, preferred Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred Proficient project management skills Effective written and verbal communication and presentation skills Influencing and relationship management skills Bachelor's/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 30, 2025 ------------------------------------------------------

Responsibilities

The Service Manager is responsible for resolving complex issues with significant organizational impact and evaluating team performance. They will also develop leaders and employees, recommend new work procedures, and drive organizational change.