LEAD A HIGH-PERFORMING TEAM SUPPORTING INNOVATION IN FOOD AND AGRICULTURE.

Are you a people-first leader who thrives in technical environments? Do you want to drive service excellence across a skilled team working with cutting-edge instrumentation? We’re looking for a Service Manager to lead our Australia & New Zealand service engineering team.

• Inspire and lead a team supporting food safety and sustainability
• Work across advanced analytical technologies in dynamic industries
• Combine leadership, strategy, and customer focus in a rewarding role
• Enjoy development, international collaboration, and a supportive culture
• Make your mark in a global company committed to innovation and impact

As a Service Manager, you’ll lead a close-knit team of Service Engineers working with FOSS analytical instruments across the region. Your team supports industries such as Dairy, Laboratory, Wine, Feed, Meat, and more. You’ll manage day-to-day team operations, ensure high-quality service delivery, and foster a strong, motivated, and high-performance culture.

Your key responsibilities will include:

• Leading and developing a technical service team across Australia and New Zealand
• Working with the Service Coordinator to manage team schedules and workloads
• Monitoring and reporting on key performance indicators (KPIs)
• Supporting engineers with coaching, training, and field troubleshooting
• Building strong relationships with customers and internal stakeholders
• Driving continuous improvement and contributing to strategic goals
• Conducting regular team reviews and development planning
• Ensuring compliance with quality, safety, and operational standards

What makes FOSS a great place to work.
FOSS is a purpose-driven company leading the way in smart analytics for the food and agricultural sectors. We value integrity, innovation, and collaboration, and offer a workplace that supports your professional and personal development.

Employees enjoy:

• Competitive salary and car allowance
• Ongoing training and development programs
• Flexible working conditions
• Global mobility opportunities
• A culture that values people, performance, and purpose

What we’re looking for - A people leader with technical credibility.
You’re an experienced people leader or senior technician ready to step into a leadership role. You’re passionate about team success and understand how to balance customer expectations, team wellbeing, and operational performance.

We’re looking for:

• Proven experience leading or mentoring a service or technical team
• Strong communication and problem-solving skills
• Familiarity with analytical, laboratory, or industrial equipment
• Knowledge of service KPIs and workforce planning
• Proficiency in SalesForce CRM system and other business tools
• A tertiary qualification in Engineering, Science or similar
• Willingness to travel within Australia/NZ and internationally as needed
• A valid driver’s licence and work rights in Australia or New Zealand (location dependent)