Our client, a multi-award-winning national dealer group have the requirement for an experienced high calibre Service Manager to join their large franchised dealership in Gloucester.

PLEASE NOT YOU MUST HAVE DEALERSHIP MOTOR TRADE EXPERIENCE

Role and Responsibilities: of Service Manager- Aftersales Manager

• Ensure accurate recording of all daily operating controls and KPIs
• Make sure premises, tools, equipment and other dealership assets are controlled and used effectively
• Ensure all materials purchased are adequately controlled
• Be certain that maximum efficiency and profitability whilst providing a high level of customer satisfaction
• Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and budgets
• Establish and maintain training needs analysis to provide satisfactory levels of knowledge, skill, job satisfaction and cost-effective development of key Aftersales personnel
• Control resources and utilise assets and maximise profitability through effective sale of labour, parts, accessories, lubricants and other products and services

The ideal candidate will:

• Have excellent technical knowledge gained in retail motor industry as well as previous management experience in similar role
• Be qualified and have a technical, professional ad engineering qualifications
• Must be numerate and articulate with outstanding communication and leadership skills
• Have knowledge of vehicle design, manufacture and legislation
• A full driving licence is a pre-requisite
• Excellent customer handling skills

• Ensure accurate recording of all daily operating controls and KPIs
• Make sure premises, tools, equipment and other dealership assets are controlled and used effectively
• Ensure all materials purchased are adequately controlled
• Be certain that maximum efficiency and profitability whilst providing a high level of customer satisfaction
• Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and budgets
• Establish and maintain training needs analysis to provide satisfactory levels of knowledge, skill, job satisfaction and cost-effective development of key Aftersales personnel
• Control resources and utilise assets and maximise profitability through effective sale of labour, parts, accessories, lubricants and other products and service