Service Manager at Carrier

Osborne Park, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC Service Management, Technical Diagnostics, People Leadership, Fault Finding, Service Contract Management, Resource Allocation, EH&S Compliance, Financial Performance Management, Customer Relationship Management, Job Scoping, Planned Maintenance, ERP Systems

Industry

Wholesale Building Materials

Description

Build a Career with Confidence at Carrier Carrier Global Corporation is a global leader in HVAC, refrigeration, and intelligent climate solutions. For over a century, we’ve been at the forefront of heating, cooling, and energy-efficient technologies that support buildings, industry, and communities. Our success is built on technical excellence, safety, and people who lead from the front. If you’re a hands-on HVAC professional ready to take ownership of service operations and lead a technical team—this role is for you The Role – HVAC Service Manager Location: Osborne Park | Full-Time As the Service Manager, you’ll take a hands-on leadership role in overseeing day-to-day service operations across our Osborne Park branch. You’ll work closely with technicians in the field, supporting complex fault finding, driving service quality, and ensuring contractual and reactive works are delivered safely, efficiently, and profitably. This role balances technical involvement, people leadership, and commercial accountability, making it ideal for a technically strong leader who enjoys being close to the work. What You’ll Be Doing Lead, mentor, and support a team of HVAC technicians, apprentices, and subcontractors Provide hands-on technical support for complex diagnostics, fault finding, and job scoping Oversee delivery of planned maintenance, reactive service, breakdowns, and minor works Manage daily service operations in collaboration with planners, ensuring efficient resource allocation Drive safety, quality, and EH&S compliance across all service activities Manage service contracts, WIP, backlog, and financial performance Review work orders, labour recovery, parts usage, and invoicing accuracy Build strong customer relationships and identify opportunities within existing service accounts About You You are a technically capable HVAC leader who thrives in an operational environment and leads by example. You will bring: Trade qualification in Refrigeration & Air Conditioning or Mechanical Services Strong hands-on experience servicing and maintaining HVAC systems (commercial/industrial preferred) Demonstrated experience leading HVAC service teams or senior technicians stepping into leadership Solid understanding of HVAC service contracts, maintenance delivery, and breakdown management Ability to support technicians with complex diagnostics and technical decision-making Strong organisational and planning skills in a fast-paced service environment Confident communication skills with technicians, customers, and internal stakeholders Experience using service management or ERP systems A safety-first mindset and commitment to quality workmanship What’s in It for You Competitive salary package Full-time, stable role with a global HVAC industry leader Genuine hands-on leadership role with field engagement Ongoing technical and leadership development Supportive management team and inclusive workplace culture Our Commitment to You At Carrier, our people are our greatest asset. We foster a culture where technical expertise is valued, leadership is developed, and safety and quality come first. We are committed to diversity, inclusion, and creating a workplace where everyone feels they belong. This is The Carrier Way. Ready to lead from the front? Join Carrier and make a real impact in HVAC service delivery. Apply now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.

Responsibilities

Lead and mentor a team of HVAC technicians while overseeing daily service operations, including planned maintenance and reactive works. Balance technical support for complex diagnostics with commercial accountability for service contracts and financial performance.