Service Manager (Chester, VA) at The Breeden Company, Inc.

Chester, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

34.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Maintenance management, Team leadership, Budgeting, Performance management, Building systems, Electrical systems, Heating systems, HVAC, EPA certification, Preventive maintenance, Inventory control, Customer service, Fair housing compliance, Staff training, Safety regulations, Contractor coordination

Industry

Real Estate

Description

In this role, you are responsible for the total on-site maintenance operations of the community and for leading the efforts of the service team. This includes ensuring that the physical aspects of the community meet the company’s established standards for safety, appearance, and operation within the budgeted financial goals. PRIMARY DUTIES (including but not limited to): * Recruit, hire and train qualified applicants for the team. * Maintain a professional and positive attitude towards residents and all team members at all times. * Comply with the company’s operating and safety policies and procedures. * Adhere to federal, state, and local laws pertaining to the operations of the community and fair housing. * Respond within 48 hours to all service requests. * Follow up on all service requests to ensure the highest quality of customer service. * Maintain the highest standards of the physical condition of the community. * Maintains an ongoing preventive maintenance plan for the site. * Coordinates with the property manager the maintenance schedule for contractors for the make-ready process. * Manage and inspect all make-ready inventory for move-in quality and company standards. * Possess inventory control to assist in the achievement of the property’s annual budget. * Identify the needs for training and motivation for all staff members. * Maintain good communication and listening skills. * Uphold all company policies, goals, and values. * Be committed to the success of the team and each team member. * This position has supervisory responsibilities. KNOWLEDGE AND SKILLS: * Preferred: Three (3) years minimum experience as a Maintenance Supervisor in a multifamily apartment setting or equivalent industry. * High school diploma: a degree from a vocational school will be a plus. * Strong technical knowledge of all building systems (electrical, heating etc.). * Knowledge of health and safety practices and regulations. * Understanding of budgeting and performance management. * Excellent planning and leadership abilities. * Experience in estimating maintenance and repair timelines and costs for work that needs to be completed. * HVAC and EPA certification required. * Ability to work evenings, weekends, and holidays if needed. * On call shifts are required for all service personnel. MISSION AND VALUES: * At Breeden, our mission- Help Others. Live Better. – is the heartbeat of everything we do. It fuels our commitment to building thriving communities, delivering exceptional service, and creating meaningful career paths. As one of the nation’s leading firms in development, property management, commercial real estate, and general contracting, we don’t just set the standard- we elevate it. Our success is powered by a team of driven collaborative professionals who bring our core values to every project: professionalism, integrity, accountability, passion with purpose, teamwork, and fun. We are not just employees – we are the foundation of our legacy and the architects of our future. PHYSICAL REQUIREMENTS: * Prolonged periods walking, standing, bending, stretching, pushing, pulling, climbing ladders, or kneeling. * Must be physically able to operate power equipment. * Must be able to lift up to 50 pounds at a time. * Must be able to work in a variety of weather conditions. LOCATION: * Onsite requirements * Onsite required. This is an onsite position and limited essential job duties can be performed remotely. * Travel Requirements * This position may require local travel to other area locations. This job description should not be interpreted as a complete list of all the duties, qualifications and responsibilities performed by the jobholder. To maintain organizational flexibility, management has the discretion to add, drop or change at any time the duties, responsibilities, and expectations of this job. The Breeden Company is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. AT WILL: Nothing in this job description creates or is intended to create an employment agreement, express or implied. Nothing contained in this, or any other document provided to the employee, is intended to be, nor should it be construed, as a contract for employment or that any benefit will be continued for any period of time. In addition, no company representative is authorized to modify this policy for any employee or to enter into any agreement, oral or written, that changes the at-will relationship.

Responsibilities

The Service Manager is responsible for overseeing all on-site maintenance operations and leading the service team to meet company standards for safety and appearance. They must manage budgets, coordinate contractor schedules, and ensure high-quality customer service through timely responses to maintenance requests.