Service Manager at Cleveland Brothers Equipment Co

Cranberry Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Personnel Management, Sales Management, Customer Satisfaction, Expense Management, Profitability Analysis, KPI Management, Work In Process Management, Safety Meeting Conduction, Accident Investigation, Vendor Coordination, Warranty Compliance, Policy Enforcement, Performance Evaluation, Building Maintenance Assignment, Construction Equipment Repair, Technical Interpretation

Industry

Machinery Manufacturing

Description

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Manager. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals. Position Summary: In accordance with management directives this position provides supervision to a diversified work force, including the Main Shop, consisting of Service Supervisors, and hourly clerical employees, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance. Primary Responsibilities: This position may perform any combination of the following duties: * Effectively manage service personnel * Maintain existing sales and increase sales to existing and new customers. * Maintain high level of customer satisfaction by identifying and resolving problems promptly. * Manage service expenses and profitability. * Maintain service Key Process indicators (KPI) results to acceptable levels. * Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines. * Conduct regularly scheduled safety meetings and enforce all safety policies and procedures. * Investigate and report on job related accidents or safety concerns. * Coordinate outside vendor repair work with shop work in progress. * Ensure all warranty requirements are met. * Actively enforce all Company policies and procedures. * Conduct performance evaluations. * Assign building maintenance duties on daily basis. * Operate basic office equipment. * Perform other work related duties as assigned. Skills / Knowledge / Qualifications: * Comprehensive knowledge of construction equipment repair procedures and their application * Thorough understanding of Company/contract practices and policies in relation to the direction of the work force. * Effective verbal and written communication skills * Ability to meet deadlines and handle multiple tasks * Ability to learn new systems and processes * Solid computer skills with a working knowledge of Microsoft Office products * Ability to read, understand, interpret and convey technical information * Strong customer service orientation. Why Join the Cleveland Brothers Team * Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account. * Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company. * Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul. About Us: For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat® dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors. From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service. Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals. At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at www.ClevelandBrothers.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

This role involves supervising a diverse workforce, including supervisors and clerical staff in the Main Shop, to ensure all job assignments are executed efficiently while achieving high quality and delivery performance. Primary duties include managing service personnel, driving sales, maintaining high customer satisfaction, managing service expenses and profitability, and enforcing safety policies.