Service Manager at COCHRAN SOUTH HILLS INC

Monroeville, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hiring, Supervising, Performance Monitoring, Goal Setting, Complaint Handling, Product Knowledge, Leadership, Team Building

Industry

Description

Description #1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million dollar inventory. Our greatest asset and driving force behind our success is our 1900 plus team members. We have been awarded as one of Pittsburgh’s top workplaces for 14 years running! COME JOIN OUR WINNING TEAM. As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development – at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you’re ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters. What We Offer Full complement of heath insurance benefits available Paid Time Off in First Year of Employment (12, 16 and 20 days annually) Paid Holidays 401(k) with Company match Very competitive pay plan Responsibilities Assist customers in servicing, repairing, and explaining each service need. Understanding customers' requirements and concerns; matching requirements and concerns to various service options. Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle. Keeps abreast of new products, features, accessories and attend product training as required. Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction. Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers. Creating goals and objectives for the department Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately. Qualifications A minimum of 2 years of experience as a Service Manager in a dealership setting required. Must have a proven track record of leadership. Strong focus on providing excellent customer service. Ability to foster a strong team atmosphere A high school diploma is required Qualified applicants should send a resume or work history to our attention. All responses kept in strict confidence. EOE. #1 Cochran - One Great Place to Grow Your Career!

Responsibilities

The Service Manager will assist customers with vehicle servicing and repairs, ensuring they are informed and comfortable with the process, while also hiring, supervising, and monitoring the performance of all service department personnel. This role involves maintaining high Customer Service Index (CSI) ratings by promptly handling customer complaints and setting departmental goals and objectives.