Service Manager at Cognizant - Thailand

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Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

90000.0

Posted On

15 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Technical Support, Troubleshooting, Stakeholder Coordination, Collaboration, Application Monitoring, Documentation, User Training, Life Insurance Domain Expertise, Low-Code Platforms, INNOVEO Skye, Java, PL/SQL, Spring Boot, Web Services, REST, SOAP

Industry

IT Services and IT Consulting

Description

About the role We are seeking a skilled and proactive Service Manager with hands-on experience in INNOVEO Skye or similar low-code platforms. This role is critical in ensuring the stability, performance, and continuous improvement of applications built on the INNOVEO platform. The ideal candidate will bring strong technical expertise, a problem-solving mindset, and a collaborative approach to managing application support and stakeholder engagement. In this role, you will: · Provide technical support for applications built on the INNOVEO Skye platform. · Troubleshoot and resolve issues related to performance, data integrity, and integration errors. · Coordinate with stakeholders to ensure timely resolution of incidents and service requests. · Collaborate with development and QA teams to analyze root causes and implement fixes. · Monitor application health and performance using dashboards and alerts. · Maintain clear and up-to-date documentation of support activities, issue resolutions, and system updates. · Assist in user training and provide guidance on platform usage. · Apply Life insurance domain expertise to enhance support and solution delivery. Work model: We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Saint Louis, MO. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. Note: Some of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs. What you need to have to be considered: 1) 3 to 5 years of experience in INNOVEO Skye (Low Code) experience 2) Provide technical support for applications built on the INNOVEO platform. 3) Troubleshoot and resolve application issues including performance data integrity and integration errors. 4) Coordinate with stakeholders to ensure timely resolution of incidents and requests 5) Collaborate with development and QA teams to analyze root causes and implement fixes. 6) Monitor application health and performance using dashboards and alerts. 7) Maintain documentation of support activities issue resolutions and system updates. 8) Assist in user training and provide guidance on platform usage. 9) Should have Life domain expertise. Certifications Required INNOVEO Skye or Any low code platform Certification Qualifications: More than 5 years of experience in application support or development. Hands-on experience with Innoveo Skye (low code) platforms. Familiarity with Java PL/SQL Spring Boot and web services (REST/SOAP). Understanding of Life insurance domain workflows is a plus. Strong problem-solving and communication skills. Ability to work independently and in cross-functional teams. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Salary and Other Compensation: Applications will be accepted until October 26th, 2025. The annual salary for this position is between $65,000 - $90,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Responsibilities

The Service Manager will provide technical support for applications built on the INNOVEO Skye platform and troubleshoot issues related to performance and data integrity. This role involves coordinating with stakeholders and collaborating with development teams to ensure application stability and continuous improvement.