JOB DESCRIPTION

The Service Manager will oversee the administrative support functions within the Construction Safety division, including but not limited to, administrative resolutions in the areas of Demolition, Scaffold, Excavation, Low-rise and Highrise, Site Safety, C-Hook notifications, and DOBNOW: Inspections; administrative coordination for sweeps conducted by Construction Safety Compliance and Construction Safety Enforcement; administrative coordination with Site Safety Plan Examination; and use of relevant databases.

The Service Manager will report to the Director, Safety Standards and Guidance and perform the following functions:

• Implement program goals as interpreted by the Assistant Commissioner, Construction Safety and Senior Leadership. Articulate these goals to staff and ensure that staff adhere to these goals.
• Communicate potential issues in a timely manner to the Executive Staff and Operations leadership and implementation staff.
• Identifying areas for improvement and assisting in the development of recommendations for improvement and requirements for implementation of changes.
• Manage clerical supervisors.
• Ensure cross training in all operational areas and identifying training needs for staff.
• Provide immediate and hands-on customer service.
• Intervene on behalf of staff to handle difficult customer service inquiries.
• Identifying staffing needs and evaluate unit’s work progress through review of daily and other routine reports.
• Manage and allocate the unit’s administrative resources in response to service level needs.
• Prepare and utilize analytical reports.
• Assisting in coordination of implementation efforts for his/her units.
• Analyze administrative problems and identify alternative solutions.

MINIMUM QUALIFICATIONS

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in “1” above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of
   satisfactory, full-time progressively responsible experience as described in “1”
   above, 18 months of which must have been in an administrative, managerial,
   executive or supervisory capacity. The supervisory work must have been in the
   supervision of staff performing clerical/administrative work of more than
   moderate difficulty; or
4. Education and/or experience equivalent to “1”, “2” or “3” above. However, all
   candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in “1”, “2” or “3” above. Education above
   the high school level may be substituted for the general clerical/administrative
   experience (but not for the administrative, managerial, executive or supervisory
   experience described in “1”, “2” or “3” above) at a rate of 30 semester credits
   from an accredited college for 6 months of experience up to a maximum of 3½
   years.

PREFERRED SKILLS

• Excellent written and verbal communication skills. - Prior experience of working in Borough Operations or other administrative support areas. - Strong organization and analytical skills. - Ability to exercise discretion and initiative. - Ability to multi-task and prioritize workload.

Please refer the Job description for details