Service Manager

at  Convene

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.
We’re seeking a Service Manager to join our operations team at one of our NYC locations. The Service Manager will report directly to the General Manager

WHO WE ARE:

Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in the U.S. and U.K. with a network of 38 locations across nine cities; the Convene portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/.

The Service Manager is responsible for ensuring the success of all programs, while maintaining a profitable operation and high-quality products and service levels. The Service Manager is expected to share ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

• Supervise and set up the culinary service in a quick and efficient manner to participants and ensure that it follows The Program Execution Order
• Supervise the service team and support staff including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and service team
• Keep culinary informed of accurate counts
• Review menu/service with production and culinary teams
• Enforce all rules and regulations and ability to carry out all safety and emergency programs
• Monitor all beverage consumption
• Follow all health and safety regulations and ensure sanitation and cleanliness of service areas