Service Manager at Creative Dining Services

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Excellence, Hiring, Training, Scheduling, Time Keeping, Performance Appraisals, Disciplinary Actions, Supervision, Coordination, Record Keeping, Food Presentation Standards, Service Standards, Marketing Initiatives, Public Relations, Client Satisfaction

Industry

Hospitality

Description

Be Creative…at Creative Dining Services! Creative Dining Services is currently seeking a Service Manager. The Service Manager will work within the Dining Services Department to ensure that excellence in customer service is being provided throughout the operation. About Creative Dining Services Creative Dining Services partners with college, universities, Fortune 100 companies, full-service senior living communities, conference centers and K-12 schools and camps to provide a different kind of hospitality and facility management services experience – one that’s fun, innovative, and focused on your community. Why? Because that’s how it should be. We Offer: * Competitive pay and bonus opportunities * Medical, dental, and vision insurance * 401(k) with a company match * Paid time off * And much, much more! Core Responsibilities of the Service Manager: * Participates in hiring, training, scheduling, time keeping, performance appraisals, and disciplinary actions of service/FOH staff * Under the direction of the Dining Services Director, supervises and coordinates all service activities within the operation * Maintains an organized system of comprehensive record keeping * Maintains established food presentation and service standards * Participates with Food Committee meetings * Plans for and implements corporate marketing initiatives, maintains complete records of special events and pace changers in the operation, providing marketing summaries to the CDS home office upon completion * Maintains good public relations with all customers, clients, staff, vendors, and the community; achieves high levels of customer and client satisfaction The Ideal Candidate Will Have: * College degree preferred in Hospitality * 3 years management & leadership experience of a team of 20+ people * Must be able to use MS Word, Excel, Power Point * ServSafe Certification Creative Dining Services is an Equal Opportunity Employer and Veteran Friendly!

Responsibilities

The Service Manager will ensure excellence in customer service within the Dining Services Department by supervising and coordinating all service activities under the Dining Services Director. Key duties include managing FOH staff functions like hiring, training, and performance reviews, while also maintaining service standards and implementing marketing initiatives.