SERVICE MANAGER (DIRECT HIRE)

Location: Columbus, OH
Salary: Competitive, up to $85,000 annually
Crown Staffing is seeking a skilled Service Manager to join a dynamic company in Columbus, Ohio. This unique role combines technical expertise with sales leadership to efficiently manage and grow the service department.
Position Overview:
The Service Manager will oversee service operations including offers, sales pipeline management, client relations, and technical activities. Acting as a key liaison, this role coordinates local teams, sales staff, engineers, and back-office support to ensure alignment with global standards set by the headquarters. This position supports post-sales service and business development across multiple business units.

Key Responsibilities:

• Lead project execution and resource planning
• Provide technical support to engineers
• Report to headquarters ensuring alignment with global service operations
• Manage commercial offers, customer relationships, and sales support
• Maintain and update the service line pipeline
• Organize and monitor travel plans and onsite technical interventions
• Identify and develop new business opportunities across industry segments
• Travel to customer sites up to 30% of the time

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Electrical Engineering or equivalent
• Minimum 3 years’ experience in a similar technical-commercial management role
• Strong knowledge of electrical and electronic power converters
• Experience managing technical-commercial offers and sales processes
• Skilled in organizing onsite service activities and technical troubleshooting
• Proven team leadership and coordination skills
• Excellent oral and written communication
• Ability to build strong relationships with customers and colleagues
• Strong analytical and problem-solving skills

Benefits:

• Career growth within an international environment
• Competitive salary up to $85,000 annually

• Lead project execution and resource planning
• Provide technical support to engineers
• Report to headquarters ensuring alignment with global service operations
• Manage commercial offers, customer relationships, and sales support
• Maintain and update the service line pipeline
• Organize and monitor travel plans and onsite technical interventions
• Identify and develop new business opportunities across industry segments
• Travel to customer sites up to 30% of the tim