Service Manager

at  Crystal Clear Water Centres

JOB DESCRIPTION

Crystal Clear Water Centres is a leading provider of water treatment and purification equipment in the Tri-City area. We are seeking a seasoned professional with plumbing experience to lead the day-to-day operation of our service and installation department, with the goal of delivering exceptional customer service to all of our valued residential and commercial customers.
This position offers the opportunity to lead a team of dedicated service technicians and to have input into the continued development of a vital part of our business.

Duties & Responsibilities include but are not limited to:

• Plan, coordinate and direct the overall daily operations of the Service department.
• Evaluate strengths of the service and installation personnel and maintain a staffing level consistent with business activity. Includes ability to recruit, hire and train department employees.
• Plan and coordinate all service work and installation projects. This includes willingness to provide on site support and backup for technicians.
• Handle customer service questions and concerns in a professional manner.
• Provide support to sales department by answering technical questions, designing job specifications and passing along sales leads generated through service calls.
• Coordinate purchase and maintenance of service vehicle fleet.
• Maintain master files of technical information on all manufacturers’ equipment for reference purposes.
• Provide input into ongoing enhancements and upgrades to product lines and service offerings.
• Provide after hours customer support as required.

Qualifications:

• 3-5 years progressive experience in the Plumbing and/or Home Services Industries. Certification an asset.
• Must possess strong people management, leadership and professional skills with a demonstrated training and coaching aptitude.
• Previous management experience preferred.
• Exceptional written, verbal, interpersonal and organizational skills.
• Exceptional problem-solving and planning abilities.
• Ability to learn and use technology including Microsoft Office.
• Ability to demonstrate aptitude for gaining additional knowledge of servicing and installing plumbing equipment and accessories.
• Demonstrated commitment to the delivery of customer-focused service and installations.
• Clean driving record is required.

• Plan, coordinate and direct the overall daily operations of the Service department.
• Evaluate strengths of the service and installation personnel and maintain a staffing level consistent with business activity. Includes ability to recruit, hire and train department employees.
• Plan and coordinate all service work and installation projects. This includes willingness to provide on site support and backup for technicians.
• Handle customer service questions and concerns in a professional manner.
• Provide support to sales department by answering technical questions, designing job specifications and passing along sales leads generated through service calls.
• Coordinate purchase and maintenance of service vehicle fleet.
• Maintain master files of technical information on all manufacturers’ equipment for reference purposes.
• Provide input into ongoing enhancements and upgrades to product lines and service offerings.
• Provide after hours customer support as required