Service Manager (Customer Experience Leaders Encouraged) at SMT INC

Tewksbury, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

60000.0

Posted On

03 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Development, Customer Experience Management, Customer Retention, Coaching, Relationship Building, Workflow Management, Scheduling, Problem Solving, Communication, Professionalism, Accountability

Industry

Description

Up to $10,000 sign-on bonus! Are you a strong leader from hospitality, restaurant management, hotel operations, or guest services who knows how to build teams, retain customers, and deliver a consistently great experience? At Auto Care Plus, our Service Managers don’t just run the desk — they set the tone for the entire customer experience. If you’re known for developing people, driving customer loyalty, and leading by example, this role in Tewksbury, MA may be a great next step in your career. What You’ll Do: * Lead and develop a high-performing service advisor team * Own the customer experience from first contact through follow-up * Drive customer retention by creating trust, consistency, and accountability * Coach your team on communication, professionalism, and relationship-building * Partner closely with technicians to ensure smooth daily operations * Manage workflow, scheduling, and priorities in a fast-paced environment * Set clear expectations and hold your team to high service standards What we offer: * Starting salary of $60k * Earn $80 - $100k per year to start (Salary, plus bonus) * Amazing growth potential! * Health, dental, and vision benefits * 401(k) retirement plan with matching (free money) * Employee Assistance Program * Paid time off, Paid vacations, Paid training * Opportunity to be a trusted partner in a growing business * Support from a team of dedicated professionals * Discounts on auto repair, and more! What We’re Looking For: * Leadership experience in hospitality, hotel management, restaurant management, retail leadership, or customer service operations * Proven ability to build teams, coach employees, and drive performance * Strong customer-focus with an emphasis on loyalty and repeat business * Excellent communication and problem-solving skills * Organized, confident leader who leads from the front * (Automotive experience is a plus, but not required — the right leader can be trained) Why Auto Care Plus? * Family-owned, independent company with 20 locations across New England * Leadership role with real influence over culture and customer experience * Training and support to grow into the automotive industry * Competitive pay, benefits, and career advancement opportunities * A company that believes hospitality-level service belongs in automotive Ready to Lead a Team and Make an Impact? If you’re a hospitality leader looking to bring your people-first approach into a stable, growing industry, we want to hear from you! Apply today and lead the customer experience at Auto Care Plus! #AM1

Responsibilities

Lead and develop a high-performing service advisor team to ensure a superior customer experience from first contact through follow-up. Manage daily operations, workflow, and scheduling while partnering with technicians to maintain high service standards.