Service Manager - DACH

at  Kornit Digital

NICE TO MEET YOU - WE ARE KORNIT DIGITAL!

Kornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment.
Every day we take the chance to re-invent, create, solve, adapt, improve and conquer the unexpected. Our engagement drives us to change the way people print on textiles today and in the future.
You are invited to be part of it to #expressyourbest!
Click to learn more > www.kornit.com
Requirements:

In this role, you will be responsible for the service delivery for Kornit customers and channels in the DACH territory. You will actively support and lead our Field Engineers Team which covers the DACH market, including hiring, training and performance management. Additionally, you will monitor service KPI’s, analyze customer feedback and address any gaps in our SLA or other areas for improvement.

• E2E accountability for the experience and satisfaction of Kornit customers
• Responsible for the overall E2E service delivery and operational excellence of Kornit customers and channels according to defined SLA’s/contracts.
• Drive service revenues, contracts penetration, Upgrades, Value Added services and page growth through common practices and guidance of EMEA leadership.
• Manages & leads a service team performance. Provides coaching and sets the tone for engagement.
• Collaborate and partner effectively with the wider go-to-market team
• Recruits and supports development of direct staff members.
• Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues.
• Understand and drive specific actions to decrease on-site visits and material consumption to achieve budget targets.
• Drive regular knowledge updates and close knowledge gaps in the field
• Support business and technical/field escalation