Service Manager at Department Of Family And Community Services nsw

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

142665.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Management, Supervision, Business Performance, Data Analysis, Resource Allocation, Networking, Performance Standards, Productivity, Training Needs Assessment, Continuous Improvement, Stakeholder Engagement, Reporting, Policy Guidance, Procedure Guidance

Industry

Government Administration

Description

Service Manager - Maintenance Operations Housing Response Centre Clerk Grade 9/10 Office location – Liverpool Employment type – 1 x Ongoing & Talent Pool creation Clerk Grade 9/10 Salary range $129,464 - $142,665 pa plus superannuation & annual leave loading Generous Leave entitlements Opportunities for learning, development, and internal career progression Your Role Do you have a passion for customer service and would like to use your management and supervision skills to help make a positive difference in our social housing maintenance operations? Homes NSW is an agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring. We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage. We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart – including our staff. Working for us means you are joining a team where your expertise and skills will be valued. Maintenance Operations is part of the Housing Response Centre and operates 24/7 365 days a year. Maintenance Operations employs around 150 staff to provide responsive maintenance solutions to social housing properties in NSW, utilising various channels such as telephone, email, and online platforms to cater to our clients’ needs effectively. Your new role offers a generous salary package and internal career progression What you’ll do In your new role you will be part of a management team responsible for day-to-day supervision of a highly motivated and high performing response centre. You will report to the Senior Operations Manager on business performance, data analysis and resource allocation and requirements. You will network with other areas of the business to determine standards for improved performance, productivity, and training needs across the Centre to meet organisational objectives responsive maintenance delivery. You will do this by: Providing strategic direction, overseeing daily operations, and developing continuous improvement strategies for the Response Centre Developing strong networking relationships and business improvement strategies across all partners involved in Maintenance operations Implementation of improvement and productivity programs Providing guidance, support, and point of contact for staff in the Response Centre on policies, procedures, and strategies that impact the operation of the business area. Determining and setting standards for performance and training through data analysis and reporting What we’re looking for The successful applicant will have: Strong client focus with a commitment to quality customer service Excellent communication and stakeholder engagement skills and experience Strong data analysis and reporting skills to drive improvement Commitment to in office days at our Liverpool office. A good understanding of building maintenance is highly desirable, but not essential Contact centre experience is also desirable, but not essential Download the role description. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information?  Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages). Applications close Monday 6th April 2026 at 11:59pm AEST Got a question? For more information about the role or what it’s like to work for DCJ, please contact the Hiring Manager, Kathryn Sullivan: 0436 659 265 or kathryn.sullivan@homes.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0498 091 786 or via Syvonne.pereira@dcj.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role involves being part of a management team responsible for the day-to-day supervision of a high-performing response center, reporting on business performance, data analysis, and resource allocation. Responsibilities include providing strategic direction, overseeing daily operations, developing continuous improvement strategies, and setting performance standards through data analysis.