Service Manager at DeSHAZO LLC

Lexington, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

120000.0

Posted On

05 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

P&L Management, Sales Strategy, Field Service Coordination, Technical Training, Recruiting, Performance Management, Technical Troubleshooting, Project Management, Resource Planning, Dispatching, Microsoft Office, Adobe Acrobat, Sage ERP

Industry

Machinery Manufacturing

Description

Description DeSHAZO LLC is seeking an experienced manager with a strong knowledge of the overhead crane service industry to lead operations for our North and South Carolina branches. KEY RESPONSIBILITIES · Full P&L responsibility for the South Carolina Branch and surrounding markets. · Develop a balanced sales approach to maximize the desired product mix for each customer. · Proactively engage customers, sales personnel, estimators, engineers and production coordinators in order to properly plan, staff and execute all field service and installation activities in the Jackson service region. · Develop service technicians through on the job training and formalized programs in order to maintain a qualified and professional team of Deshazo technicians. · Participate in the technician recruiting process by screening, interviewing and hiring potential service technician candidates. · Document and review service technician performance on an annual basis and recommend promotions and corrective action as needed. · Communicate complex technical issues with customers throughout the course of service projects. Attend on site meetings and walk throughs as needed. · Aid other Service Managers in areas such as resource sharing and project guidance. · Receive incoming requests from customers, sales reps, technicians and management related to field service and inspection requirements. · Coordinate, communicate and dispatch service technicians to customer locations throughout the region. · Proactively schedule repetitive and routine inspection and preventative maintenance visits with customers and technicians. · Maintain a visible schedule for all technicians to facilitate planning objectives. · Work with suppliers to order and expedite materials and assist in staging materials in preparation of upcoming projects. · Troubleshoot mechanical and electrical issues over the phone with service technicians at customer sites. Escalate complex situations to management as necessary. · Document project status and customer communications to facilitate project management wrap up and invoicing. REQUIREMENTS: · Successful candidate will have 5+ years’ experience in the crane service industry with either management, sales, or engineering experience. · Must have excellent oral and written communication skills to communicate with customers, sales personnel, engineers, and production management. · Ability to prioritize and “think on one’s feet” is important. · Must be organized and self-motivated. · Microsoft Office and Adobe Acrobat proficiency is a must, with the ability to adapt to computer hardware and software currently being utilized. ·Sage ERP system experience (Preferred) WORKING CONDITIONS: · Subject to working frequently at considerable heights. · Exposure to hot and cold conditions. COMPENSATION: · Annual salary plus quarterly bonus. · Vehicle and monthly mileage reimbursement provided. INCENTIVE COMPENSATION CONSIDERATIONS: This position is eligible for a subjective bonus payment on an annual basis in recognition for superior performance and contributions. The bonus amount, if any, will be recommended by the Regional Manager and President-Service, and then approved by the Chief Executive Officer of Deshazo. The criteria that will be considered will include, but not be limited to: · The financial performance of the office. · The professional development of the service technicians in the Jackson office including technical skill set, appearance, documentation and customer communications. · The improvements in customer service obtained through job/project planning, communication and execution. · The success in fostering and maintaining a cooperative attitude of teamwork and customer service among other service managers. BENEFITS AVAILABLE: · Medical / Dental / Vision Insurance · 401k plan with match · Company-paid short term disability insurance · Long term disability insurance available · Company-paid basic life insurance · Employee assistance program · Additional life insurance available · 9 paid holidays · PTO Program · Tool purchase program · Weekly pay periods with direct deposit · Competitive pay Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category DeSHAZO’s Mission: DeSHAZO is committed to elevating our clients’ business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.

Responsibilities

Lead operations for North and South Carolina branches with full P&L responsibility and a focus on maximizing product mix. Manage the full lifecycle of field service activities, including technician recruiting, training, dispatching, and customer communication.