WHY DH PACE?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.
Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.
DH Pace Company, Inc. is seeking a customer-focused and motivated Service Manager to join our Entry Door Service Department in Tempe, AZ. In this key role, you will be responsible for managing the functionality, efficiency, and profitability of our service operations while fostering strong customer relationships. If you are looking for a new challenge and have a passion for operational excellence, we invite you to apply!

JOB REQUIREMENTS:

• Bachelor’s degree preferred, or 3-5 years of relevant work experience.
• Strong communication and organizational skills with a solid mechanical aptitude.
• Experience in transportation, construction, restaurant, retail, or service industries (HVAC, plumbing, electrical, etc.) is a plus.
• Proven ability to communicate effectively with customers and represent the company in a professional manner.
• Knowledge of compliance processes and safety regulations.
• Leadership skills with the ability to motivate and guide a team towards achieving organizational goals.
  

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• Oversee both field and office operations to ensure smooth and effective service delivery.
• Manage employee performance, control labor and material costs, and ensure service levels meet or exceed customer expectations.
• Handle customer escalations, resolve issues, and maintain strong, positive relationships with clients.
• Monitor service schedules, customer activities, departmental profitability, and ensure seamless daily business operations.
• Promote a safety-first culture and ensure compliance with all relevant safety standards and regulations.
• Manage departmental budgets, inventory, fleet, recruitment efforts, and keep an eye on competition.
• Conduct employee performance reviews, provide coaching, and foster professional development.
• Perform additional duties as assigned.