Service Manager Digital Workplace & Collaboration (all genders)

Your future tasks:

• Own and continuously improve the Digital Workplace (e.g. Desktops, Mobile Devices, Virtual Desktops) service across lifecycles
• Manage and optimize collaboration platforms (M365, Teams, SharePoint) in line with business needs
• Lead, coordinate and develop the internal team and external providers to ensure service delivery and performance
• Ensure governance, security and compliance of the Digital Workplace environment
• Drive user adoption, enablement and value realization of collaboration tools
• Coordinate and ensure workplace-related ITSM processes
• Support digital workplace transformation and continuous improvement initiatives
• Manage and optimize collaboration and productivity platforms (M365, Teams, SharePoint)
• Coordinate rollout, adoption and enablement of workplace technologies and capabilities
• Monitor service performance and user satisfaction
• Ensure governance, compliance and security of collaboration environments
• Coordinate ITSM processes (incident, request, change) with internal teams and providers
• Manage and steer internal stakeholders and external providers to ensure service delivery and performance
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Your profile:

• Degree in Information Technology or related field
• Relevant professional experience (7-10 years) in Digital Workplace and Collaboration Management (including M365 services) service ownership, provider management, user adoption and governance
• Strong analytical and critical thinking skills
• Structured and solution-oriented working style
• Effective communication and stakeholder management skills
• Fluent in English, both written and spoken