SOME OF THE BENEFITS YOU COULD ENJOY:

• Health and Wellbeing Subsidy of $250 per year
• Purchased Additional Annual Leave option and MY Days bonus leave program
• Rewarding Bonus and Incentive programs
• Attractive Staff Product Discounts
• Access to the Ecolab holiday house in Lake Taupo NZ
• Employee Stock Purchase Plan
• Flexible working arrangements

ABOUT THE ROLE:

As a Service Manager, you will be part of our Institutional Division where you will be responsible for the overall management of installations, troubleshooting and the upgrading of our equipment across our Hospitality, Aged and Health Care customers within QLD. You will be providing value through key project installations of our Ware Washing, Laundry and Housekeeping equipment on site as well as providing escalated troubleshooting and maintenance support. This is a pivotal role where the successful applicant will proactively identify and respond to known equipment failures, determine cost estimates and support our internal team through the implementation of service improvements to our customer operations. This role provides an excellent challenging opportunity for a motivated and results focused person with excellent communication skills to further develop their career.
This role involves frequent travel and overnight trips to customer sites across the QLD territory.

YOU WILL BE RESPONSIBLE FOR:

• Project manage the installation of our Institutional equipment in partnership with our internal and external installation teams, identifying project priorities and managing service requests to ensure commitments are delivered on time
• Complete pre-Installation surveys and determine project costs and Bill of Material lists for project planning
• Ensuring the accuracy of project cost estimates vs actual project costings
• Provide training to internal Territory Managers & Customers on newly installed systems.
• Provide escalated technical support, across the servicing and maintenance of our equipment and software
• Work closely with our internal teams to create and deliver customer presentations on new systems and equipment, as well as organising customer trials

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL IDEALLY HAVE:

• A background in electrical work, plumbing or a mechanical trade would be advantageous
• Previous technical project management experience
• A hands-on approach to service delivery
• Possess a high level of communication and interpersonal skills to build and maintain professional relationships with our internal and external stakeholders