WELCOME TO EFICODE!

We are building the future of software development - specializing in Cloud, DevOps, Agile, and Enterprise Service Management. We help our customers transform into software-driven organizations, aiming to change the world by sharing our knowledge.
With over 650 professionals across 10 countries, we’re spanning the Nordics, continental Europe, the UK, and the US. We value growth, psychological safety, and our autonomous yet collaborative culture, where innovation is celebrated.

WHO WE ARE LOOKING FOR?

This experience will help you succeed in this role:

• 3+ years of experience in Service Management or Technical Account Management
• A customer-centric mindset and ability to build trust
• Structured and proactive approach to service coordination
• Confidence in guiding teams and communicating with both technical and non-technical audiences
• Can-do attitude and a genuine motivation to deliver high-quality customer experiences
• Solid English and Finnish skills, both written and spoken
• Curiosity and motivation to learn about software systems, environments, and technologies
• Familiarity with ITIL practices and/or Agile ways of working

Bonus points for:

• Understanding of software development, cloud platforms and/or DevOps practices
• Ability to recognize potential to upsell our services

ABOUT THE ROLE

We are looking for a Service Manager to join our Eficode Managed Services team. In this role, you will be responsible primarily for some of our ROOT clients and you will work closely with our delivery experts to ensure the long-term success of our customers— from onboarding and handover to continuous improvement and development.
You’ll be the trusted bridge between our clients and our technical teams, helping translate business needs into outcomes, and making sure everything runs as smoothly as our DevOps pipelines.

WHAT WILL YOU DO?

This role includes tasks such as:

• Act as the primary point of contact for your ROOT clients
• Oversee day-to-day service delivery and ensuring efficiency and effectiveness
• Collaborate with developers, cloud specialists, and DevOps engineers to ensure smooth operations
• Build strong, trusting relationships with both clients and internal teams
• Coordinate service reporting, development backlogs, and roadmap alignment
• Drive service improvements and continuous development based on client needs
• Lead onboarding and handover processes for new clients and systems
• Represent client interests internally and contribute to our service strategy

This experience will help you succeed in this role:

• 3+ years of experience in Service Management or Technical Account Management
• A customer-centric mindset and ability to build trust
• Structured and proactive approach to service coordination
• Confidence in guiding teams and communicating with both technical and non-technical audiences
• Can-do attitude and a genuine motivation to deliver high-quality customer experiences
• Solid English and Finnish skills, both written and spoken
• Curiosity and motivation to learn about software systems, environments, and technologies
• Familiarity with ITIL practices and/or Agile ways of workin