ABOUT THE COMPANY

Uptime Industrial is a leading provider of full-service industrial and commercial equipment repair, upgrades, installation and relocation across North America. As a service provider, our mission is simple - to keep our clients’ businesses running – 24 hours a day, 7 days a week, 365 days a year.
Our recent growth and continued success stems not only from being highly trained experts in our craft, but also from our most important values: integrity and innovation. These values are a big part of who we are and how we work. We are committed to always doing the right thing for the job, for our customer and most importantly, for our people and each other. To learn more about Uptime Industrial and the core values that shape our company today, visit https://www.uptimeindustrial.com/about/.

Reporting to the Operations Manager, Service, the Service Manager, Electrical is responsible for executing personal work and managing the activities of a team of qualified Service Technicians. The Service Manager, Electrical takes ownership of the quality of work throughout the team, developing the technical capabilities of the team, scheduling of technicians, customer communication, team safety, customer experience, and vendor relationships to ensure a high level of team performance.

Key responsibilities include, but are not limited to:

• Supervise a team of X qualified Electricians, scheduling work assignments for both Service Calls and planned Projects based on customer needs;
• Formally manage the team, taking the lead on resource planning and hiring new team members, creating and driving training and development opportunities, and managing the annual employee review process for your team);
• Act as a senior technical resource to the team, providing expertise in troubleshooting, diagnostics, and planning. In addition, supporting on-site team members with sourcing parts, supplies and specialized tools where necessary;
• Partner with Business Development to meet new customers and evaluate needs;
• Quote, plan, source materials for, and manage small projects from start to finish;
• Liaise with existing customers to schedule preventative maintenance, repairs, or small project work;
• Identify potential new business opportunities;
• Maintain open and positive communication with employees, departments, customers, and vendors;
• Maintain high quality service delivery in an efficient, productive and profitable manner.