JOB OVERVIEW

A Newark, NJ area Ford dealer is seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will possess strong leadership skills, a solid background in automotive repair, and a passion for delivering exceptional service. As a Service Manager, you will be responsible for managing service operations, leading a team of technicians, and maintaining effective communication with customers regarding their vehicle needs.

QUALIFICATIONS

• Proven experience in a managerial role within an automotive service environment is preferred.
• Strong knowledge of diesel engine repair, brake repair, automotive diagnostics, and vehicle maintenance practices.
• Excellent customer service skills with the ability to communicate effectively with clients and staff.
• Experience in cash handling procedures is desirable.
• Proficient in using diagnostic tools and software relevant to automotive repairs.
• Ability to lead a team effectively while fostering a positive work environment.
• Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
• A valid driver’s license is required; additional certifications related to automotive repair are a plus.
  Join our team as a Service Manager where your expertise will contribute to our commitment to excellence in vehicle maintenance and customer satisfaction!
  Job Type: Full-time
  Pay: $120,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday

Experience:

• Service Manager : 2 years (Required)

Work Location: In perso

• Manage daily operations of the service department, ensuring efficiency and productivity.
• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints promptly.
• Oversee the scheduling of service appointments and ensure timely completion of repairs.
• Conduct automotive diagnostics to identify issues and recommend appropriate repairs.
• Supervise and mentor mechanics in diesel engine repair, brake repair, and general vehicle maintenance.
• Ensure compliance with safety standards and company policies within the service area.
• Facilitate upselling of services and products to enhance customer satisfaction and increase revenue.
• Maintain accurate records of services performed, cash handling procedures, and inventory management.
• Collaborate with other departments to streamline processes and improve overall service delivery.