Service Manager - Enclave at Gemaqui Services

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Mentoring, Supervision, Scheduling, Delegation, Preventative Maintenance, Plumbing, Electrical, Carpentry, Drywall, Appliance Repair, Budget Management, Inventory Management, Safety Compliance, HVAC, Interpersonal Communication

Industry

Real Estate

Description

Description Company Overview: Vidalta Residential, founded in 2015, isn't just a property management organization; we're creators of exceptional living experiences in the multifamily sector. Driven by an unyielding commitment to excellence and a 'resident and employee first' philosophy, our core mission is to set unparalleled standards in every community we touch. With a substantial, thriving portfolio spanning the Southern United States, we meticulously cultivate welcoming, inclusive environments where residents genuinely feel pride in calling their apartment a home. Vidalta stands out as a top employer and a consistent industry champion. We foster a high-performance culture powered by collaborative teamwork, continuous professional development, and a shared, fiery passion for outstanding service and sustainable solutions. Our undeniable success is the product of our positive attitudes, profound dedication, and an ingrained commitment to consistently going above and beyond. These foundational principles ensure Vidalta Residential is not just a winning company, but the benchmark for operational excellence in property management. Position Overview The Service Manager is a critical leadership role responsible for the comprehensive oversight of all maintenance operations within the assigned apartment community. This proactive, hands-on leader ensures the physical integrity of the property, upholds high standards of curb appeal, and delivers exceptional service to residents. Key responsibilities include managing the on-site maintenance team, overseeing vendor relationships, controlling maintenance budgets, and ensuring strict compliance with all safety and property standards. The Service Manager is also responsible for overseeing all aspects of apartment turnover to ensure vacant units are brought to "make ready" condition in accordance with established criteria and expectations. Key Responsibilities Team Leadership and Management Lead, mentor, and supervise on-site maintenance personnel (technicians, groundskeepers, etc.). Schedule, delegate, and monitor all daily maintenance tasks, service requests, and make-ready timelines. Conduct regular team meetings, performance reviews, and hands-on training to ensure team proficiency and professional development. Manage the 24-hour emergency maintenance schedule and participate in the on-call rotation as required. Work in direct collaboration with the Facilities team to ensure effectiveness and efficiency. Community Maintenance and Operations Oversee the efficient and timely completion of all resident service requests (work orders) in a professional manner to ensure high resident satisfaction. Manage the apartment turnover (make-ready) process to ensure units are prepared quickly and meet all quality standards for new residents. Develop and implement a robust preventative maintenance program for all mechanical, electrical, plumbing, HVAC, and structural systems. Conduct regular property inspections to proactively identify and address maintenance needs, safety hazards, and curb appeal issues. Ensure the proper use, maintenance, and inventory management of all maintenance equipment and tools. Manage inventory of parts and supplies, ensuring adequate stock levels while strictly adhering to budgetary guidelines. Budget and Financial Management Assist the Community Manager in the preparation of the annual maintenance budget. Monitor and control maintenance expenditures, ensuring cost-effective purchasing and labor utilization. Assist in large scale projects as coordinated with Asset Management. Process invoices and manage service contracts efficiently. Safety and Compliance Ensure all maintenance activities comply with local, state, and federal regulations, including OSHA and EPA standards. Maintain comprehensive knowledge of Safety Data Sheets (SDS) and ensure the proper handling and storage of hazardous materials. Uphold community safety standards and respond promptly to on-site emergencies. Ensure adherence to Fair Housing laws in all service and maintenance interactions. Key Performance indicators (KPIs) The performance of the Service Manager will be primarily measured by the following Key Performance Indicators (KPIs): Work Order Completion Speed (or First-Time Fix Rate): Metric: Average time to complete a resident service request (work order) or the percentage of work orders completed within a target timeframe (e.g., 24 hours). Apartment Turnover (Make-Ready) Time: Metric: The average number of days required to turn a vacant unit into "make ready" condition for a new resident. Preventative Maintenance (PM) Completion Rate: Metric: The percentage of scheduled preventative maintenance tasks completed on time. Maintenance Budget Variance: Metric: The difference between the actual maintenance expenditures and the allocated budget, often broken down by category (e.g., parts, supplies, contract labor). Safety and Compliance Record: Metric: Percentage of maintenance activities compliant with regulations (e.g., OSHA, EPA), and the number of safety incidents or violations. Requirements Qualifications Required Experience and Skills Minimum of 3–5 years of experience in property maintenance, with at least 1–2 years in a supervisory or management role. Proficiency in plumbing, electrical, carpentry, drywall, and general appliance repair. EPA Section 608 Certification (Type II or Universal) is required for HVAC refrigerant handling. Strong organizational and time management skills, including the ability to prioritize tasks and manage multiple projects simultaneously. Excellent written, verbal, and interpersonal communication skills. Valid driver's license and reliable transportation. Preferred Certifications and Experience (A Plus) Certified Apartment Maintenance Technician (CAMT) NSPF Certified Pool Operator (CPO) or equivalent Experience with property management software (e.g., Yardi, RealPage, Entrata) for managing work orders and inventory. Being bilingual (English/Spanish) is a plus. Working Conditions The Service Manager position requires frequent physical activity including walking, standing, bending, and lifting (up to 50 pounds). Work is performed both indoors and outdoors, and may occasionally occur in inclement weather. The role necessitates being on call for emergency maintenance situations. E-Verify Participation Poster (English & Spanish): E-Verify Participation Poster English and Spanish E-Verify Right to Work Poster (English): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf E-Verify Right to Work Poster (Spanish): https://www.rhoworld.com/wp-content/uploads/spanish_ier_poster_final.pdf

Responsibilities

This leadership role oversees all maintenance operations for the apartment community, ensuring physical integrity, curb appeal, and exceptional resident service through team management and vendor oversight. Key duties include managing the maintenance team, controlling budgets, overseeing apartment turnover, and implementing preventative maintenance programs.