Service Manager - Equipment at The Toro Company

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service, Mechanical Diagnostics, Budget Management, Scheduling, Technical Drawing Interpretation, Problem Solving, Time Management, Staff Recruitment, Inventory Management, Warranty Claims Processing, Performance Monitoring

Industry

Machinery Manufacturing

Description

The Role We are looking for an experienced Service Manager to lead our Service Centre at our Weatherill Park site and deliver outstanding support to our customers. In this role, you will oversee daily operations, manage a team of technicians, and ensure high-quality service and customer satisfaction. What you’ll be doing: As a Service Manager, your key responsibilities will include: Service Centre Operations Manage the day-to-day running of the service centre Schedule and oversee repairs, servicing, and maintenance of equipment Diagnose and coordinate repairs for mechanical, electrical, hydraulic, and engine issues Ensure all work is completed to a high standard and on time Handle parts ordering, job invoicing, and service records Prepare service reports, quotes, and warranty claims Respond to urgent repair requests when needed Build strong relationships with customers and dealers Help grow the service centre by building a strong customer base Team Leadership Lead, train, and support service technicians and apprentices Plan and coordinate team workloads Monitor work quality and team performance Recruit and onboard new team members Ensure a safe, compliant, and positive work environment Business & Performance Manage budgets and track service centre performance Drive service revenue and control costs Maintain accurate records and documentation Work closely with sales and technical teams What we’re looking for Good leadership and team management skills Strong communication and customer service skills Well-organised with good time management Experience working with mechanical equipment (e.g. turf, construction, tractors, or similar) Strong fault-finding and problem-solving skills Ability to read technical drawings and use diagnostic tools Comfortable using computers and systems Additional requirements Valid Australian driver’s licence Ability to travel when required Why Join us? Opportunity to lead a skilled team. Work with a leading worldwide organisation that provides innovate solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. Be part of a supportive and growing business. If you’re a hands-on leader with a strong technical background and passion for service excellence, we’d love to hear from you! To apply Should you wish to join a market leading company with strong ‘People Values’ and believe you have the necessary skills to succeed please apply to the Human Resources department via the website toro.com.au/jobs-at-toro. With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.

Responsibilities

Lead the daily operations of the service centre, overseeing the repair and maintenance of mechanical, electrical, and hydraulic equipment. Manage a team of technicians and apprentices while driving service revenue and maintaining strong customer relationships.