Service Manager at Feyer Ford of Ahoskie
Ahoskie, NC 27910, USA -
Full Time


Start Date

Immediate

Expiry Date

28 Nov, 25

Salary

85000.0

Posted On

28 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Color, Customer Service, Genetics, Higher Education

Industry

Outsourcing/Offshoring

Description

At Feyer Ford of Ahoskie, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Feyer Ford of Ahoskie is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

QUALIFICATIONS

  • A minimum of 3 years of experience as a service manager or certified Ford service advisor looking for a move up!
  • Strong focus on providing excellent customer service
  • High school diploma or higher education
  • Clean driving record & valid driver’s license
  • Driven personality, eager to improve and able to work within and support internal teams
    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
Responsibilities
  • Assist customers in servicing, repairing and explaining each service needed
  • Understand customer; match requirements and concerns to various service options
  • Explain service being performed and keep customer informed and updated throughout the service of their vehicle
  • Stay up to date on new products, features, accessories and attending product training as required
  • Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
  • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
  • Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
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