SERVICE MANAGER at Flint Equipment Company

Americus, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Operations Management, Customer Satisfaction, Budget Creation, Marketing Plan Execution, Warranty Claims Submission, Job Scheduling, Work Order Review, Equipment Maintenance, Staff Recruitment, Employee Development, Financial Analysis, Customer Service, Microsoft Office, Communication Skills, John Deere Products

Industry

Machinery Manufacturing

Description

Flint Equipment Company is a leading John Deere equipment dealer of the southeastern United States. Flint Equipment has 8 locations operating throughout Georgia. Flint is committed to providing customers with unparalleled equipment service and solutions. We have an opening for a Service Manager in Americus, GA. This position will manage service operations within the dealership to maximize return on investment by optimizing service department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. Position Specifics: Department: Service Reports to: Branch Manager or District Manager Supervises: Service Admin/Writers, Service Technicians & Staff Jos Status: Exempt Essential Functions: * Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction * Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives * Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals * Coordinates customer clinics, field days, and related promotional events * Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit * Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge * Reviews work orders for completeness and accuracy prior to customer billing * Ensures all departmental tools, equipment, and vehicles are in good working order * Manages recruiting, staffing and employee development activities for employees reporting to this position Experience, Education, Skills and Knowledge: * 3+ years’ experience in Service Department operations * Ability to use standard desktop load applications such as Microsoft Office and internet functions * Ability to write and speak effectively to individuals and groups * Familiar with John Deere and competitive products * Basic understanding of financial principles relative to Service Department operations * Ability to analyze and interpret internal reports * Ability to work extended hours and weekends * Excellent customer service skills * High School Diploma or equivalent experience Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Responsibilities

This role involves managing all service operations within the dealership to maximize return on investment by optimizing processes and ensuring high levels of internal and external customer satisfaction. The manager is responsible for growing profitable service labor sales, controlling expenses, and effectively leading, attracting, and retaining department personnel.