Service Manager

at  Fluke

DAY IN THE LIFE OF THE SERVICE MANAGER:

The Service Manager role will play a pivotal role in leading and optimizing the performance of our international service teams across Italy, Spain, and England, as well as overseeing EMEA operations and supporting our global market. This position offers a dynamic opportunity to manage a diverse team delivering field service solutions, including alignment services and condition monitoring services, in their respective regions and beyond. As the Manager, you will be responsible for overseeing all aspects of team management, ensuring the delivery of high-quality services, maintaining safety standards, meeting key performance indicators (KPIs), preparing comprehensive reports, managing client relationships, and providing technical support to both service personnel and sales teams. This role requires strong leadership skills, strategic thinking, and a deep understanding of service delivery dynamics in a global context. The successful candidate will have the opportunity to drive operational excellence, foster innovation, and contribute to the continued growth and success of our service operations on a global scale.

PERSONAL SKILLS:

Effective Communication: Clear and concise communication skills to foster collaboration and build strong relationships.
Team Collaboration: Works well within a team or independently with a proactive attitude, inspiring trust and cooperation among team members.
Inspiring Leadership: Demonstrates passion, commitment, and drive to motivate and lead the team towards achieving collective goals.
Adaptability and Willingness to Learn: Openness to new tasks and challenges, coupled with a strong desire for continuous learning and improvement.
Passion and Commitment: Genuine enthusiasm and dedication to the role, driven by a desire to excel and contribute to the success of our service operations.

Manage and supervise a team based in UK, Italy and Spain, including coordinating activities, managing resources, and overseeing work.
Serve as the primary point of contact for the sales team from the region. Communicate with the sales team to understand their needs and provide adequate support.
Execute orders currently in the backlog. Monitor progress, prioritize tasks, and oversee the quality of work.
Daily management of the team - including planning, organizing, and controlling team activities.
Implement the “Performance for Growth” and “Development for Growth” strategies. Achieve the company’s business goals, develop team competencies, and promote growth.
Manage measuring equipment - including maintenance, condition checking, and ensuring appropriate equipment conservation.
Approve overtime/expenses - checking and approving the consistency of work done with the plan, controlling overtime, and ensuring timeliness.
Work with the Salesforce system/S&D - manage data, generate reports, monitor team performance.
Create and maintain a healthy and productive work environment, promote a culture of collaboration and employee engagement.
Actively participate in strategic planning and decision-making regarding the region.
Maintain the highest standards of professionalism and work ethics. Promote and adhere to the company’s policy on principles and procedures.