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Service Manager at Forklift Systems

Birmingham, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Troubleshooting, Repairs, Scheduling, Customer Communication, Quality Assurance, Billing, Coaching, Technical Support, Service Bulletins, Customer Follow-up, Interpersonal Skills, Team Player, Reliability, Multi-tasking, Microsoft Office

Industry

Retail Office Equipment

Description

Description The position of Service Manager is to support all Service Technicians and Service Administration in all aspects of their work duties. · Oversee daily functions of service technicians, shop technicians, and dispatchers. · Assist technicians with troubleshooting and repairs. · Oversee the daily workload with the dispatchers and assist in scheduling. · Review and deliver service proposals to customers in a timely manner. · Communicate with customers as required for problems/solution resolution. · Continuously monitor dept processes to ensure high quality service and customer satisfaction. · Schedule customer visits to review quality of repairs/PM’s. · Work with management, accounting, CSS, and customers on billing concerns. · Maintain positive communication with service staff and management. · Schedule field visits with techs to provide coaching and assistance when necessary. · Utilize resources including technical support from the manufacturer website to resolve repair issues on a same day basis. · Manage the completion of all service bulletins/campaigns. · Follow up with all customers on scheduled times and/or discuss additional concerns with quotes and turnaround times. Requirements Education and Experience · High school diploma or equivalent and knowledge of basic math skills. · Minimum 5 years heavy equipment technician experience. · Valid driver’s license. · Efficient with computers and Microsoft Office / Windows software · Good interpersonal skills, team player, and reliable. Physical Requirements · Must be able to multi-task (phone, computer, customers etc.) · Must be able to lift up to 50 lbs. occasionally and only if required · Be available to work flexible schedules (Monday – Friday) and overtime if required

Responsibilities

The Service Manager oversees the daily functions of service technicians and dispatchers, assisting with troubleshooting and repairs. They communicate with customers for problem resolution and ensure high-quality service and customer satisfaction.