We are currently recruiting for the role of Service Manager in our Blackrock BMW Retail Centre. We operate an extremely fast paced and dynamic business where customer satisfaction is our number one priority. Based in a busy customer facing role the candidate must be able to demonstrate a customer orientated focus and approach to the role while motivating and managing their team.

• Organising service activities in line with manufacturer standards, ensuring the department’s efficient and profitable operation
• Maintain daily workshop timekeeping and labour productivity records to monitor the effective use of technician and productive labour
• Monitor hours attended and worked in order to achieve tech/ramp efficiency targets
• Schedule work for technicians in timely manner
• Ensure timelines are met and all documentation is properly recorded
• Provide leadership and guidance to the entire Service team
• Ensure accurate recording of parts and service times, job costing and invoicing in the Service Department
• Ensure that training standards are fully maintained so that future manpower requirements are covered
• Ensure manufacturer warranty guidelines are implemented
• Monitor workshop productivity and utilisation performance daily, in total and for individual technicians
• Lead, motivate and mentor the front line service advisor team
• Effectively recruit and build the service advisor and bookings teams