Service Manager at Great Western Leasing & Sales LLC

Tulsa, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Problem Solving, Organization, Detail Orientation, Customer Focus, Communication, Goal Orientation, Technical Expertise

Industry

Truck Transportation

Description

Great Western Trailer (GWT) is hiring a full-time Service Manager to lead our service department at our Tulsa, OK facility. If you’re a hands-on leader with a strong background in trailer service operations and a passion for team development, we want to hear from you! Be a part of our team – Apply now! What’s in it for you? * Weekly Paychecks – Get paid on time, every time. * Weekday Schedule – Monday-Friday, 8:00 AM – 4:30 PM (No weekends!). * Comprehensive Benefits Package – Health, dental, vision, and life insurance. * 401K, Flexible Spending & Health Savings Account options. * Paid Time Off & Sick Leave – Enjoy work-life balance. * Employee Perks – Discounts, Employee Assistance Program, and a $400 Benefit Card. Who We’re Looking For GWT is looking for experienced leaders who are: * Strong Leaders – Able to motivate and develop teams while driving performance. * Problem Solvers – Quick thinkers who can troubleshoot and resolve operational challenges. * Organized & Detail-Oriented – Skilled at managing multiple priorities efficiently. * Customer-Focused – Committed to building strong relationships and delivering high-quality service. * Effective Communicators – Clear and professional with customers, employees, and vendors. * Goal-Oriented – Focused on achieving service goals and growing the department. Service Manager Responsibilities Budget & Planning * Develop and manage the annual service budget. * Monitor daily progress and monthly performance. * Create and execute annual plans for service growth. Staff Management * Oversee recruitment, hiring, training, and development of service personnel. * Conduct weekly team meetings to align priorities and improve efficiency. Service Operations * Maintain a priority-based schedule for all service work. * Allocate jobs based on technician skills and workload. * Ensure work orders are complete and accurate before billing. * Use reports to monitor and improve performance. Technical Expertise * Oversee trailer repair, maintenance, electrical systems, and welding practices. * Manage manufacturer warranty programs. * Develop and maintain a local safety program. Customer Relations * Visit customers to assess service needs and ensure satisfaction. Shop & Equipment Management * Ensure availability and maintenance of shop tools and service equipment. * Develop service and maintenance plans for vehicles and equipment. Required Qualifications * Minimum 4 years of experience as a service manager. * Proven ability to grow a service department. * Strong leadership and communication skills. * Proficient in reading and creating reports, invoices, and office documents. * Comfortable using computer systems. * Bilingual (Spanish) is a plus. * Must be able to read and write in English. * High school diploma or GED. Physical Demands * Ability to climb around, on, and under trailers. * Frequent standing, walking, reaching, stooping, kneeling, and crawling. * Regular sitting and frequent talking or hearing. * Use of hands and arms for handling tools and equipment. * Ability to lift and move up to 70 lbs. * Vision requirements include close, distance, and color vision, and the ability to adjust focus. * Operate equipment such as phones, computers, forklifts, yard goats, hand tools, welding equipment, and refrigerated trailers. Work Environment * Operates in a shop environment. * Routine use of standard office equipment. * Involves shipping and receiving responsibilities. * Forklift training and certification provided. About Great Western Trailer Great Western Trailer (GWT) is a dynamic Semi-Trailer Sales, Leasing, Rental, and Service company in significant growth mode. With 10 locations across 8 states, we are expanding within our current footprint and into new markets. We proudly serve communities in Fontana, CA; Albuquerque, NM; Phoenix, AZ; Grants Pass, OR; Dallas, TX; Houston, TX; Dearborn, MI; Salt Lake City, UT; Oklahoma City, OK; and Tulsa, OK. Apply Today! If you're ready to lead a high-performing service team and grow your career with a company that values your leadership, apply now and join Great Western Trailer in Tulsa, OK! This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Responsibilities

The Service Manager will develop and manage the annual service budget, oversee recruitment and training of service personnel, and maintain a priority-based schedule for service work. They will also ensure customer satisfaction by visiting clients to assess service needs.