Service Manager at Grecotel

Rethymno, Region of Crete, Greece -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Food and beverage operations, Leadership, Team management, Customer service, Communication skills, Performance management, Staff training, Problem solving, Operational efficiency, Standard operating procedures

Industry

Hospitality

Description

Grecotel Hotels & Resorts, the leading hotel chain in Greece, is seeking a Service Manager to join its team. As a Service Manager, you will manage day-to-day the hotel’s service departments and ensure they operate seamlessly. Also, you will be responsible for ensuring the seamless and profitable operation and that the service provided to guests meets or exceeds their expectations with care by following the company’s SOPs. The Service Manager reports directly to the Assistant F&B Manager. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations. Responsibilities Manage and supervise the day-to-day operations of all service restaurants within the hotel Ensure high levels of customer satisfaction by consistently delivering exceptional service Maintain and implement standard operating procedures to ensure smooth and efficient restaurant operations Oversee staffing requirements, including training and performance management Collaborate with the culinary team to ensure high-quality food and beverage offerings Handle guest feedback and resolve any issues or complaints in a timely and effective manner 2+ years of experience in a managerial role in the food and beverage industry, preferably in a luxury hotel or resort setting Bachelor's degree in Hospitality Management or a related field is preferred Strong knowledge of food and beverage operations Excellent leadership and team management skills Exceptional customer service and communication skills Ability to work in a fast-paced environment and handle multiple priorities Fluency in English, knowledge of additional languages will be considered as an asset Competitive salary and other benefits Advanced Opportunities for professional growth Participation in educational programs

Responsibilities

The Service Manager oversees the daily operations of all hotel service restaurants to ensure high-quality food and beverage delivery. They are responsible for maintaining standard operating procedures, managing staff performance, and resolving guest feedback to ensure exceptional customer satisfaction.