Job Introduction
The role of Service Manager involves working closely with the senior team, General Manager, and Clinical Lead to effectively manage budgets, uphold safety standards, and meet contractual and performance requirements.
Key responsibilities include providing leadership and professional development for staff, overseeing resource and budget management, and ensuring compliance with legal and professional standards.
The Service Manager will focus on quality improvement by monitoring service outcomes and implementing evidence-based practices. Additionally, the role involves advocating for sexual health within the community, engaging in outreach and education, fostering local partnerships, and participating in strategic planning to enhance and expand services. By prioritising a positive patient experience and continuous improvement, the Service Manager will play a crucial role in advancing public health goals.

THE SUCCESSFUL APPLICANT MUST HOLD A CURRENT UK DRIVING LICENSE AND HAVE ACCESS TO A CAR ON A DAILY BASIS FOR TRANSPORTATION TO CLINIC BASES, MEETINGS, EVENTS BOTH LOCALLY AND NATIONALLY.

About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.
Package Description
We are seeking a dedicated Service Manager to lead the Oldham, Bury, and Rochdale Sexual Health Hub, ensuring the delivery of accessible, confidential, and high-quality services that address the diverse needs of the community.

You will feel valued as a Service Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £40,000 (depending on experience) with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year

PLEASE SEE THE ATTACHED JOB DESCRIPTION FOR A FULL LIST OF JOB RESPONSIBILITIES.

The Ideal Candidate

• Proven leadership skills, with experience leading professional, clinical, and non-clinical teams.
• Experience managing KPIs, writing complex reports, and analysing data for diverse audiences.
• Demonstrated financial and budget management expertise.
• Relevant management qualification or equivalent experience.
• Strong negotiation, influencing, and communication skills.
• CQC Registered Manager status.
• Ability to motivate teams and support cross-team collaboration.
• Proven ability to identify process gaps and deliver solutions.

Main Responsibilities

• Lead a multidisciplinary team, ensuring high standards of clinical care and operational efficiency.
• Provide direction, support, and professional development opportunities for staff.
• Oversee line management responsibilities, including performance management, appraisals, and personal development.
• Oversee a range of sexual health services, ensuring they are accessible, confidential, and tailored to diverse populations.
• Monitor and evaluate service outcomes, implementing improvements and evidence-based practices.
• Develop and implement strategic plans to expand and improve sexual health services.
• Identify opportunities for service growth, partnerships, and funding