Are you an experienced HVAC professional ready to take the next step in your career? Hardy Mechanical Services is seeking a results-driven leader to join our team in a pivotal Service Manager role.
This new role will efficiently and effectively manage the service operations of Hardy Mechanical, ensuring exceptional customer satisfaction, profitability, and employee development through a relentless focus on quality service, technical expertise, and effective leadership.
Hardy Mechanical Services is a leading HVAC & Refrigeration contractor specializing in commercial, industrial, and institutional projects. We are committed to excellence in service, design, and maintenance.
We pride ourselves on delivering superior customer service and unmatched technical expertise. Our team-oriented culture fosters collaboration and a can-do attitude—enabling us to take on challenges and often achieve what others deem impossible.

TECHNICAL KNOWLEDGE

• HVAC systems (commercial & industrial)
• Refrigeration
• DDC (Direct Digital Controls)
• Hydronic systems
• Plumbing & piping
• Electrical fundamentals
• Sheet metal systems
• Financial literacy (budgets, margins, quoting)
• HR & legal basics for team leadership
• Familiarity with IT tools

QUALIFICATIONS:

• Minimum 5 years of progressive experience in the HVAC industry, including at least 2 years in a supervisory or management role
• Red Seal Certification or equivalent technical qualification in HVAC
• Proven ability to lead and develop high-performing teams
• Strong understanding of pricing, sales strategies, and operational budgeting
• Excellent verbal and written communication skills
• Proficiency in service software and Microsoft Office Suite
• Valid driver’s license with a clean abstract

Strategic Planning: Implement a short-term (1-year) and medium-term (3-year) strategic plan for the Service Department. Facilitate consistent execution to achieve defined goals.
Sales and Profitability: Increase service project sales, while improving overall service margins. Focus on high-value clients, solving high-value problems at high-value moments.
Customer Responsiveness: Maintain strong customer communication and achieve faster response times to inquiries and turnaround on repair quotes. Same-day service for high-priority issues from high-priority customers.
Team Leadership & Culture: Build and retain a high-performing team aligned with Hardy Mechanical’s core values. Responsible for hiring, training, coaching, and performance management.