JOB DESCRIPTION SUMMARY

The Service Delivery Manager (SDM) leads a team of engineers managing the maintenance and repair of medical equipment. The role involves optimizing resources for integrated service delivery and customer experience within their allocated areas. In doing this the SDM will foster collaboration between sales, technical, support, and operational teams ensuring a seamless customer experience. The SDM is responsible for compliance with local laws, regulatory requirements, EHS, and quality policies, along with sharing best practices. The SDM manages operational costs and identifies cost-effective strategies to meet customer service and financial targets in their region.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

QUALIFICATIONS/REQUIREMENTS:

• Bachelor’s degree or equivalent (advanced trade with 10yrs’ + experience)
• Technical leadership, operational or management experience in an engineering/ IT or technical discipline
• Experienced in Field Service
• LEAN/Six Sigma green belt certification (or higher)
• Demonstrated experience leading multi-functional teams in a broad geographic area to achieve business goals
• Prior experience leading and coaching leaders.
• Demonstrated Lean / Six sigma experience within an operational context.