SERVICE MANAGER – MAIN DEALER FRANCHISE (KIA & NISSAN)

Location: Letterkenny, Co. Donegal
Franchise: iMotors (Main Dealer – Kia & Nissan)
Employment Type: Full-Time | Permanent
Package: Competitive salary (DOE) + Bonus + Company Car + Industry-Leading Benefits

ABOUT US

At iMotors, we are a leading multi-franchise dealership committed to delivering exceptional service across sales and aftersales. We represent trusted global brands – Kia and Nissan – and pride ourselves on a reputation built on trust, quality, and customer satisfaction.
As we continue to grow, we are now seeking an experienced and driven Service Manager to lead our aftersales team in Letterkenny.

HOW TO APPLY

If you believe you have the experience, drive, and leadership qualities to excel in this role, we’d love to hear from you.
Please apply in confidence with your up-to-date CV and a short cover letter outlining your suitability for the role.
A detailed job description will be provided upon receipt of your application.
Job Type: Full-time
Pay: From €1.00 per year

Benefits:

• Company pension
• Relocation assistance

Education:

• Leaving Certificate (preferred)

Experience:

• customer facing role: 3 years (required)

Language:

• English (required)

Work Location: In perso

THE ROLE

As Service Manager, you will be responsible for the overall management and performance of our aftersales department. You will lead a team of service advisors, technicians, and support staff, ensuring manufacturer standards are met and exceeded, while delivering a best-in-class customer experience.

KEY RESPONSIBILITIES

• Manage the day-to-day operations of the aftersales department (service, warranty, and workshop)
• Ensure compliance with manufacturer guidelines and franchise standards (Kia & Nissan)
• Drive exceptional customer satisfaction and retention
• Implement and manage efficient processes and procedures across the department
• Track and analyse KPIs and performance metrics to meet business objectives
• Mentor and lead the service team with a focus on professional development and team performance
• Oversee warranty claims and ensure timely, accurate submissions
• Work closely with the parts and sales departments to ensure seamless service delivery
• Manage customer concerns and complaints with empathy and efficiency