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Service Manager at Inbox Business Technologies
Karachi, Sindh, Pakistan -
Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

IT Service Management, ITIL Practices, ServiceNow, Project Management, Customer Relationship Management, Conflict Resolution, Time Management, Communication Skills, Leadership, Asset Management, Continuous Improvement, SLA Management, Incident Management, Change Management, Request Management, Lifecycle Management

Industry

IT Services and IT Consulting

Description
Inbox Business Technologies is looking for a highly skilled and experienced Service Manager to lead project operations and ensure the efficient delivery of managed IT services. The ideal candidate will have a strong background in IT Service Management (ITSM), proven expertise in ITIL practices, and hands-on experience with ITSM tools such as ServiceNow. Responsibilities Lead day-to-day operations of IT service delivery in line with ITIL standards. Oversee and manage service requests, incidents, changes, and asset management processes. Ensure effective IT Asset Management, including Fixed Asset Register (FAR), CMDB maintenance, and lifecycle management. Collaborate with internal and external stakeholders to maintain high service quality and adherence to SLAs. Manage and resolve conflicts, prioritize tasks, and ensure timely delivery of services and projects. Build and maintain strong customer relationships and act as a point of escalation for service-related issues. Drive continuous improvement in service delivery and support performance. Bachelor’s degree in Computer Sciences or higher 5+ Years of experience in relevant field Proficient in ITSM tools (ServiceNow/SNOW preferred) Strong understanding of ITIL processes and ITSM standards Hands-on experience with Request, Incident, Change, and Asset Management, IT Asset Management (FAR, CMDB), and IT Lifecycle Management Strong project management capabilities, including planning, execution, and delivery Excellent verbal and written communication skills Strong leadership and people management skills Effective customer relationship management Effective time management and conflict resolution abilities. SLA management skills Certification/Training preferred: ITIL V4, PMP
Responsibilities
Lead day-to-day operations of IT service delivery in line with ITIL standards and oversee service requests, incidents, changes, and asset management processes. Collaborate with stakeholders to maintain high service quality and manage customer relationships.