ALL IN ON A REWARDING CAREER AT INLAND

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

• Forecasts goals and objectives for the department and strives to meet them.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
• Prepares and administers an annual operating budget for the service department.
• Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.
• Maintains reporting systems required by general management
• Reviews and initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly
• Ensures the safety of all employees by:
• Maintains the company’s service vehicles by:
• Ensuring that the vehicles are in good, safe running order
• Ensuring that regular maintenance service is performed on the vehicles and that maintenance records are kept.

Supervisory Responsibilities:

• Supervises the Service Advisors, and Equipment and Truck Technicians
• Hiring, training, motivating and monitoring the performance of all service department staff
• Ensuring every employee has a thorough understanding of his or her duties and responsibilities;
• Monitoring service department employees’ daily productivity reports and corresponding payroll records.